What are the responsibilities and job description for the In Clinic Visit Facilitator position at Fairview Health Services?
M Health Fairview has an immediate opening for a Visit Facilitator to join our team at the Prior Lake Clinic. Join M Health Fairview, the largest healthcare system in the state! The M Health Fairview Prior Lake Clinic is a growing and collaborative clinic. Our clinic hours are 7AM to 6PM Monday - Thursday and 7AM - 5PM on Fridays, so no evenings, weekends, or holidays! This provides an excellent work life balance!
This is a 0.7 FTE (56 hours per two week pay period) opening.
M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here!
Responsibilities Job Description
This position is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient’s medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.
- Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
- Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit and applicable health questionnaires.
- Prepare exam rooms and stock supplies
- Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
- Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
- Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.
Qualifications
Required
- At least 1-year of customer service experience
- Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)
Preferred
- Medical terminology
- Epic Health Records
- Telephonic customer experience
- Previously worked in a health-care setting
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
