Manager Patient Information - Primary Care

M Health Fairview has an immediate opening for a Patient Information Manager - Primary Care supporting our St. Croix clinics. Join M Health Fairview, the largest healthcare system in the state! 

This is a full time, salaried, remote role.

This role is eligbie for the Management Incentive Program.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here!

Summary:

Works collaboratively with Primary Care leadership to coordinate registration and specialty scheduling services and all aspects of the revenue cycle throughout all of M Health Fairview’s primary care clinics. Ensures clinics are compliant with all applicable accrediting agencies and that staff are competent in their roles and develops and delivers training. Strategizes with clinic managers and other improvement teams to identify and implement improvement opportunities and best practices. Works cross-functionally with other colleagues and works cooperatively with all levels of the business across the organization.

Expectations:

• Works with clinic staff and management to ensure registration and scheduling operations are meeting quality/accreditation requirements, as well as meeting the needs of their customers.
• Participates in development of, and coordinates quality improvement activities, disseminating across all primary care clinic locations.
• Assists with workflow/lean assessment and improvement activities.
• Acts as a liaison for registration and scheduling services in primary care with key stakeholders such as revenue cycle and customer experience.
• Develops and implements training for registrars and specialty scheduler across primary care to ensure staff competency.
• Identifies, monitors and reports on key performance metrics for clinic registration and scheduling functions.
• Escalates individual performance concerns to site leadership.Manages and coordinates employee’s goals and performance.
• Ensures staff are trained and developed and empowered to effectively do their jobs.
• Manages performance appropriately and ensures development plans for staff are in place. Sets performance standards and provides feedback and recognition on job performance on an ongoing and timely basis. Conducts employee rounding, annual performance evaluations, coaching, and performance management

Required

Education:

Bachelor's degree in Business Administration, Healthcare Administration or related field required

Experience:

2-4 years of registration experience, knowledge of the revenue cycle

Preferred

Experience:

Epic experience preferred

Other Skills We Desire:

• Excellent customer service, public relations and communication skills
• Ability to prioritize and work with a fluctuation in workload while working independently
• Ability to adapt to change and engage in ongoing process improvement
• Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.