Nutrition Services Associate

M Health Fairview is looking for a Nutrition Services Associate/ Lead Nutrition Services Aide on the Southdale Campus in Edina, Minnesota. 

The Nutrition Services Associate (NSA) serves as a liaison between the diet office, kitchen managers, and clinicians to enhance communication and improve patient satisfaction. The NSA supports patient’s nutrition needs through fulfilling enteral nutrition and oral nutrition supplement orders, assisting patients with menu needs, answering questions about therapeutic diets, navigating the nutrition software, and other diet office duties.

Assists Supervisory Team in Managing department.

• Accurately fulfills enteral nutrition and oral nutrition supplement orders and delivers to units
• Assists patients requiring additional support to order food and beverage items in alignment with the diet order
• Adjusts menu requests to align with therapeutic diet guidelines and food allergies using the nutrition software
• Supports patient and family members by gathering food preferences, answering questions about therapeutic diets, addressing service concerns and/or triaging to appropriate team members or managers as needed
• Gathers data about calories and macronutrients consumed by patient if requested by clinical team
• Demonstrates proficiency in knowledge of menu items, nutrition formulas and supplements, therapeutic diets, and use of the nutrition software
• Communicates clinical concerns to the dietitians or other clinical team members
• Unloads pallets of nutrition formulas and stocks nutrition formulary room supplies as needed
• Identifies areas for process improvement to improve efficiency and accuracy of nutrition services and participates in process improvement as requested
• Performs other duties as assigned

Required qualifications:

• One year of customer service-related experience

Preferred qualifications:

• Enrolled in or completed health-related 2-year or 4-year degree program
• One year of health-related patient services experience
• Registered Dietetic Technician

Preferred skills:

• Excellent customer service
• Strong interpersonal skills
• Ability to communicate clearly, both verbally and in writing, in English
• Attention to detail
• Demonstrates critical thinking and problem-solving skills
• Negotiation/persuasion skills
• Basic math skill

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.