Patient Financial Service Representative

Fairview is seeking a Patient Financial Representative to join their finance team. Here are the details of the position:

• Position: Patient Financial Representative
• Location: Fully remote
• FTE: 1.0 (80 hours per pay period) on the day shift with no weekends required.
• Compensation: Starts at $20.99/hr and increases with proven experience.
• Benefits: Includes medical insurance with options for low cost, dental insurance with a $0 option, 24 days of PTO per year, and a 403B retirement plan with up to a 6% employer match. Visit www.fairview.org/benefits to learn more. 

Hiring Process: Candidates may be asked to complete a video interview, providing an opportunity to showcase their qualifications and interest directly to hiring leaders.

Job Summary:

This position is responsible for supporting management in the billing and collection of accounts receivable for inpatient and outpatient accounts and/or resolving complex customer service issues. Understands the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to the health system. Contact for PFS Representatives 1 regarding questions/account issue resolution. Mentors and trains staff in the PFS Representative 1 position.

Job Expectations:

• Contact for PFS Representatives 1 regarding questions/account issue resolution. Mentors and trains staff in the PFS Representative 1 position. Maintains the best practice routine per department guidelines.
• Demonstrate proficiency in billing and/or collection of multiple payer’s billing and collection practices.
• Responsible for the analysis and processing of correspondence including rejections, requests for medical records, itemized bills, clarification of detail on bill, etc. Analyze paid claims for accuracy of payments and or rejections and properly account for payment and adjustments.
• Monitors accounts for timely follow-up and prompt resolution of denials or other complex account resolution.
• Assists in continuously improving the aging of receivables while minimizing controllable loss categories (i.e. Timely filing).
• Ensures that incoming call volumes are processed expeditiously.
• Ensures that incoming correspondence is processed expeditiously.
• Ensures that all written responses are clearly and professionally communicated.
• Notifies patient and/or guarantor of co-pays/deductible/coinsurance
• Verifies insurance benefits to maximize reimbursement.

Required:

• Experience: 3-5 years in an office clerical setting, with at least 1 year in a hospital or clinic business office.

Preferred:

• Experience: 2 years specifically in a hospital or clinic business office.

Additional Requirements:

• Strong interest in learning new IS systems (such as PASS, Deloitte overlay system, Healthworks, etc.).
• Ability to work independently.

These qualifications highlight the necessary office experience and specific knowledge desired for the role. If you have any more questions or need further information, feel free to ask!

Salary : $21