Performance Improvement Consultant

M Health Fairview is seeking a Performance Improvement Consultant to join their team. Here are the details of the position:

Position: Performance Improvement Consultant

Employment Type: Full-time (1.0 FTE, 80 hours per pay period), day shift with no weekends required

Location: Mobile 

Benefits:

• Medical insurance available for as low as $0.
• Dental insurance also available with a $0 option.
• 24 days of paid time off (PTO) per year.
• 403B retirement plan with up to a 6% employer match.

Visit www.fairview.org/benefits to learn more about our benefits. 

Our ideal candidate is someone who is always on the lookout for ways to improve processes and remove burden for themselves, their team and our customers/patients. Their previous experience in strategic thinking and sequencing opportunities, value chain analysis, A3 Thinking, Standard Work, visual management systems, data analysis, and coaching and developing others are a few of the skills that will make this candidate ready to excel in this role. They are patient and customer centric and use an innovative mindset when exploring opportunities with our business partners and cross functional areas. They appreciate the responsibility of both financial stewardship as well as equity strategy in their recommendations. This individual is able to work autonomously but also thrives in a team environment as some responsibilities are shared and others independently managed. If this sounds like a role that you’d be excited to explore, come explore your possibilities at Fairview in the Process Improvement Consultant role.

Job Summary:

As a professional member of Transformation Office, the Performance Improvement (PI) Consultant has primary responsibility to support and drive small to medium size, complex strategic and functional area projects (singular | multi-disciplinary team, scope is process or system focused within 1-2 functional areas, low to medium impact financially and operationally) in collaboration with the department leadership in achieving defined outcomes and performance outlined by strategic plan and project charters. May participate in medium to large size projects under supervision of department leadership and or senior consultant. In this role, the PI Consultant works closely with executive sponsors, operational owner, and project team in preparing and executing projects for speed to implementation. This position ensures that assigned teams and customers actively engage in continuous process improvement to enhance performance and create efficiencies, understands, advocates, and promotes innovative ideas, transparency and informed decision making in compliance with industry standards. The PI Consultant collaborates closely with project managers, change management practitioners, and operational owners in developing project plans to support quality implementation, adoption, and sustainment of desired project outcomes.

The PI Consultant brings knowledge in process and quality improvement, consulting, and operating systems that drive dramatic improvement across the system. The role is expected to be proactive, solution-oriented, biased toward action, and an exceptional communicator with strong interpersonal skills. This role in partnership with leadership is continuously gaining knowledge and skills of the fundamentals of the process | continuous improvement services.

As a key member of the Transformation Office leadership team, the PI Consultant is patient, family, provider, and workforce centric and helps to expedite teams and programs to achieve financial health.

Job Expectations:

•  Leads and facilitates process improvement project teams simultaneously to achieve improved outcomes through effective assessment, planning, coordination, facilitation, implementation, and overall management of the improvement event. Creates project documentation (i.e., documented workflows, procedures, standards, training material, sustainment plan) to support implementation efforts, spread to other areas, and sustainment and hands off to the operational owner and project manager as part of project sign off.
•  Drives sustainability of the work by designing, building out and executing the framework with the operational team to ensure that the implemented programs and projects are adhering to standard processes and procedures, sustaining performance, and aligning accountability.
•  Supports the operating system which includes Daily Engagement System (DES), tier huddle process, leader standard work, and ensuring execution through operating system on performance dimension goals.
•  In partnership with Transformation Office leadership and peers, supports in development, and continuously learn core Transformation Office Service Offerings that will reside on Transformation Office SharePoint site.
•  Adheres and contributes to standard practices defined by the Transformation Office and standard tools/artifacts.
•  Applies analytical/quantitative thinking to problem identification and solving and balance it with decision making.
•  Acts with relentless pursuit of efficiency and value creation. Engages thought partners across the organization that challenges status quo through innovation and technology integration.
•  Develops and maintains strong working relationships with sponsors, operational owners, and team members to become trusted advisor and achieve organizational targets. Engages in frequent status updates and leverages issue escalation pathway as outlined in project charter and service level agreement.
•  Works collaboratively with and proactively engages Change Management Practitioners to support quality implementation, adoption, and sustainment of desired project outcomes.
•  Fosters a culture of respect for people and continuous improvement, lives the Fairview and Transformation Office Commitments
•  Knowledgeable of Fairview Operating System and incorporating process, artifacts, and training into project work.
•  Participates in work with peers and other departments to create an excellent understanding of workflows and interdependencies and identify and implement strategies to improve the Transformation Office.
•  In partnership with leadership, engages in and contributes to routine education and development of Transformation Office to multiply knowledge and skill to build a high-performing, sustainable team.
•  Participates in regular team and department meetings, contributing to a sense of community amongst the team and sharing best practices, performance, and service offering updates.
•  Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards. (i.e., CMS, DHS, The Joint Commission, OSHA (Occupational Safety and Health Administration).
•  Performs other duties as assigned.

Required

Education

 Bachelor’s degree

Experience

•  1-2 years of process improvement experience
•  Successful execution and leadership of projects with progressive leadership? with scope of work including site operations or service line
•  Diagnosis and analysis of the tools and techniques required to understand and analysis the current state and solve problems.
•  Implementation and improvement of the tools and techniques required to apply and sustain lean in the workplace.

License/Certification/Registration

•  Lean or Lean Six Sigma (Yellow Belt) or equivalent work experience in Lean Organization

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.