Senior Manager -Primary Care Service Line

This Clinic Leadership position plans, manages, coordinates and evaluates activities of a large, complex assigned area including resource management, quality, regulatory compliance, educational opportunities, and financial management.  Works in partnership with Directors to implement and sustain strategic priorities of the service line.

Manages the day-to-day operations of large and complex assigned area(s) to ensure support of the mission, goals, and objectives of assigned area(s) and MHealth Fairview Health Services.

• Utilizes critical thinking in problem solving,
• Serves as a role model for staff.
• Manages change using a planned, orderly approach.
• Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations.
• Delegates appropriate tasks to staff.
• Incorporates research findings in planning activities for assigned area(s). 

Responsible for human resources management for assigned area(s) to achieve quality service and positive employee relations.

• Implements and communicates Human Resources policies and procedures in a fair and consistent manner.
• Selects top talent, matching organizational needs with appropriate skill sets
• Conducts timely employee performance appraisals.
• Uses corrective discipline in accordance with applicable policy or union contract to mitigate workplace behavior problems for employees
• Selects qualified employees for employment according to Human Resources policy.
• Monitors employee overtime, absenteeism and takes appropriate action to identify and correct issues.
• Ensures completion of training for employees, including orientation, in-services and competency validation as required by regulatory agencies, department and service line standards for employees
• Plans and approves unit staff hour schedules according to pre-established parameters. 

Responsible for effective fiscal management of assigned area(s) to ensure proper utilization of financial resources.

• Develops and/or provides input into budget for assigned area(s) according to established procedures.
• Maintains appropriate staffing levels as evidenced by budgetary analysis and/or unit indicators.
• Investigates and suggests alternatives to the established budget based on cost effective use of resources.
• Utilizes financial resources within an established budget.  Seeks approval for variances as needed.
• Pursues cost savings and method for revenue generation within area and responsibility and/or recommends savings for other areas.
• Maintains an appropriate inventory of budgeted supplies and equipment that meets the demands of assigned area(s).
• Educates patient care team members on financial implications of patient care decisions. 

Implement, teach, and sustain quality and continuous improvement within service line.

• Establish a site based approach to continuous improvement that links with service line strategy.
• Ensures that a process for collecting, monitoring quality and continuous improvement exists for assigned area.  Teach and mentor any tools cascaded by the system, such as the Daily Engagement System to achieve this.
• Ensures that there is a plan for course correction of negative conditions that have been determined by collection of quality data on assigned area.
• Communicates quality data and to seeks out opportunities to improve patient care and ensures understanding of the data and its importance.
• Helps create a culture of quality and continuous improvement through mentoring supervisors and front line staff in these areas. 

Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with MHealth Fairview commitments

• Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees.
• Continuously builds customer understanding by listening to customers.
• Anticipates customer needs, including those with different cultural needs and desires.
• Takes action to meet and exceed the needs of all customer groups.
• Continuously implements strategies to improve customer satisfaction.
• Models appreciation and acceptance of differences.
• Provides a welcoming and supportive environment.
• Continuously takes action to enhance employee engagement.
• Build credibility with medical staff as a champion for patient care and quality

Required

• Bachelor’s Degree in health care or related field. 
• 5 or more years of progressive leadership experience

Preferred

• Advanced Degree in health care or related field
• Ambulatory Supervisory/Management operations experience