What are the responsibilities and job description for the ServiceNow Platform Engineer position at Fairview Health Services?
The ServiceNow Platform Engineer role is responsible for helping lead the overall direction, development, enhancement, and maintenance of the enterprise ServiceNow environment at Fairview. This position will work collaboratively with cross-functional teams to deliver scalable solutions, optimize workflows, and enhance platform functionality while maintaining system stability and performance. This includes analysis, planning, development and implementation of new features and enhancements to deliver desired capabilities to the overall organization. In collaboration with the Platform Manager, the engineer will provide direction to and oversee work product of external partner resources as needed for daily operations as well as project delivery assignments. This includes all aspects of the ServiceNow Platform including Core Services & Analytics, Artificial Intelligence, Administration and Configurations, Integration Services as well as Security and Compliance.
Responsibilities Job Description
Platform Administration & Maintenance
- Administer, configure, and maintain the ServiceNow platform to ensure its optimal performance, security, and reliability.
- Manage system upgrades, patches, and configurations to align with company standards and industry best practices.
- Conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement.
Workflow & Automation Development
- Design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency.
- Leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations.
- Develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery.
Integration Management
- Integrate ServiceNow with third-party systems using Service Graph Connectors, REST APIs and other integration tools, ensuring seamless data exchange and improving overall operational efficiency.
- Collaborate with teams to ensure integrations are effective and meet business requirements.
Collaboration & Stakeholder Engagement
- Work closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth.
- Provide training, consultation, and technical support to users and stakeholders, empowering them to adopt and effectively use the platform.
- Collaborate with vendors and external partners on system upgrades, integrations, and new implementations, promoting continuous improvement.
Performance Monitoring & Reporting
- Monitor system health, usage, and performance to ensure the platform operates at its best.
- Generate actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency, driving data-driven decisions.
Documentation & Standards
- Develop and maintain comprehensive documentation, including technical specifications, workflows, and user guides, ensuring clarity and knowledge sharing.
- Adhere to IT governance, regulatory standards, and best practices, contributing to a culture of compliance and continuous growth.
Qualifications
Required Qualifications
Education
- Bachelor’s degree or combination of education and related work experience
Experience
- 3 years of hands-on experience as a ServiceNow System Administrator or in a similar role performing equivalent/relevant duties and responsibilities.
- Strong analytical skills to troubleshoot platform-related issues effectively.
- Strong communication skills to interact with both technical and non-technical stakeholder.
- Solid understanding of the ServiceNow Platform capabilities.
- Demonstrated analytical critical thinking skills for process development or problem resolution.
Preferred Qualifications
Education
- Bachelor’s degree in IT field
Experience
- Experience within the Healthcare Industry
- Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules
- Strong knowledge of JavaScript, HTML, CSS and ServiceNow scripting tools
- Familiarity with REST APIs, JSON and XML for system integrations
License/Certification/Registration
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (ITSM or other modules)
- ITIL Foundation certification or equivalent
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.
