Site Manager - Laboratory Services

Fairview Health Services is looking for a Laboratory Services Site Manager in the Acute Care Laboratory at M Health Fairview Ridges Hospital.  This is a fulltime, day shift opening.

In partnership with the Laboratory Director and other stakeholders, provide leadership and management for the day-to-day operations in the acute care laboratory at Ridges Hospital, driving patient care excellence while ensuring achievement of organizational goals.  

Foster an environment that includes consistent excellent patient experience, outcomes that meet or exceed quality standards and financial targets, a culture of employee engagement and ongoing organizational and regulatory compliance.

Responsibilities include: 

Manages People: 

• Supervises department personnel; accountable for hiring, firing, performance evaluation and disciplinary actions. 

• Values the uniqueness within and respects the differences between individuals. 

• Actively recruits and hires people to create a diverse and complementary team. 

• Models’ appreciation and acceptance of differences. 

• Provides a welcoming and supportive environment. 

• Creates and maintains an environment for laboratory professionals to function efficiently with known accountabilities and exemplary performance standards. 

• Establishes and reviews expectations that guide, motivate, and hold people accountable for their work. 

• Provides feedback and coaching on an ongoing basis. 

• Conducts fair, accurate and timely performance reviews. 

• Discovers the aspirations and talents of employees and assists them in realizing their goals. 

• Assesses and addresses job satisfaction attributes. 

• Recognizes the value of employee engagement and promotes positive team dynamics  

• Partners with human resources and other teams on human capital initiatives that ensure recruitment of high quality candidates, foster staff engagement, encourage professional development and provide appropriate training and orientation. 

Manage Laboratory Operations: 

• Manages the day-to-day operations of the laboratory to ensure achievement of organizational vision, mission, and goals. 

• Develops, implements, and communicates key metrics and improvement activities to monitor the performance of laboratory operations. 

• Recognizes and addresses opportunities for improvement. 

• Uses best practices information to set stretch goals. 

• Sets appropriate priorities among competing demands. 

• Creatively manages resources and staffing issues. 

• Maintains knowledge, ensures, and facilitates compliance with all relevant laws, regulations, policies, procedures, and standards. 

• Uses available information technology to support day-to-day work operations. 

• Drives a culture of continuous improvement using lean management tools to support, challenge and evolve processes to achieve system laboratory goals. 

Manages laboratory activities in Laboratory Quality Assurance, Performance Improvement and Laboratory Compliance Programs: 

• Accountable for the preparation of the laboratory for inspection by accrediting agencies and carries out activities to ensure compliance with regulatory and accreditation requirements. 

• Develops, implements, or contributes to the development and implementation of quality monitors and performance improvement activities. 

Planning and Financial Management: 

• Responsible for timely and accurate analysis and decision making to support laboratory business performance, operational and financial objectives. 

• Plans for future developments including staffing, services, productivity and workload, computer and capital resources, space, and staff education. 

• Ensures proper utilization of financial resources. 

• Identifies opportunities and implements cost reduction initiatives along with initiatives for quality improvement. 

• Identifies, recommends, and implements changes that will improve productivity and/or financial performance. 

 
Focuses on Customers: 

• Understands the importance of patient experience. 

• Sets an example of exemplary customer service. 

• Anticipates customer needs, including those with different cultural needs and desires. 

• Takes action to meet and exceed the needs of all customer groups. 

• Continuously implements strategies to improve customer satisfaction. 

• Continuously builds customer understanding by listening to customers. 

Required 

Education 

• Baccalaureate or higher degree from an accredited college/university in a related laboratory field including the related lab practicum or equivalent routes meeting qualifications as a general supervisor for high complexity testing as specified in CLIA ’88.  
• Baccalaureate degree from an accredited college/university in chemical, biological, clinical or medical laboratory science, or medical technology from an accredited institution (Diploma with field of study listed or transcript must be provided); -OR- 
• Baccalaureate degree from an accredited college/university with 16 semester hours in biology including one semester in microbiology and 16 semester hours in chemistry including one semester in organic or biochemistry (Transcript must be provided); -OR- 
• A transcript evaluation verifying equivalency to a U.S. Baccalaureate degree from an accredited college/university (Equivalency verification documentation must be provided); -OR- 
• Completion of a 50-week U.S. military medical laboratory training course and a Baccalaureate degree from an accredited college/university with 16 semester hours in biology including one semester in microbiology and 16 semester hours in chemistry including one semester in organic or biochemistry (Transcript must be provided); -OR- 
• Master’s degree from an accredited college/university in chemistry, biology, medical laboratory science, or an appropriately related field (Diploma with field of study listed or transcript must be provided). 

Experience 

• Candidates with baccalaureate or higher degree in chemical, biological, clinical or medical laboratory science, or medical technology must have 1 year of laboratory training or experience, or both, in high complexity testing; -OR-  
• Candidates with qualifying baccalaureate degree and required semester hours must have 2 years of laboratory training or experience, or both, in high complexity testing. 

License/Certification/Registration 

• Applicant must possess or be eligible to receive appropriate Department of Health and Human Services (HHS) approved laboratory certification. If not certified at time of hire, must obtain certification within 12 months of hire.  
• ASCP, ASCPi, or AMT – MLS or MT 
• Laboratory certification in a specialty area will be considered. 
• ASCP – CT or SCT 
• ASCP or ASCPi – BB, C, CG, HTL, M, MB, SBB, SC, SCYM, SH, SM, SMB, SV or V. 
• AMT – MDT, MLS or MT 
• ACHI – CHS or CHT 

Preferred 

Education 

• Masters of Business or Healthcare Administration (Diploma with field of study listed or transcript must be provided); -OR- 
• Master’s degree from an accredited college/university in chemistry, biology, medical laboratory science, or an appropriately related field (Diploma with field of study listed or transcript must be provided). 
• Clinic roles:  
• 20 CE hours covering applicable laboratory director responsibilities to meet CLIA Director role qualifications.  

Experience 

• Five years’ experience in designated discipline or area of responsibility, including two years of supervisory experience. 
• Clinic roles:  
• 2 years’ training and/or experience in the clinical laboratory; -AND- 
• 2 years’ experience supervising non-waived testing to meet CLIA Director role qualifications.

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.