Supervisor Orthotics and Prosthetics

Overview

Here at M Health, we are seeking a Fairview Orthotics/Prosethetics (FOP) Supervisor to join our dynamic team!

As the FOP Supervisor, you will provide leadership to the Orthotics and Prosthetics department. This includes assisting the FOP Director with the financial, customer service, and employee engagement objectives. This position will also be responsible for assisting the Director with referral source development, customer service/service recovery, communicating with regulatory agencies, insurance companies and patients, assist in business development and implementing process improvement initiatives within the department. This position is 100% administrative and is responsible for the direct supervision of the FOP Patient Services Coordinators and indirect supervision of the FOP practitioners.

This is a full-time position working daytime hours, Monday through Friday. No weekends or on-call! 

Responsibilities/Job Description

Supervises people

• Values the uniqueness within and respects the differences between individuals
• Actively recruits and hires people to create a diverse and complementary team.
• Models appreciation and acceptance of differences.
• Provides a welcoming and supportive environment.
• Creates and maintains a communication system to assure all employees have relevant, timely, and appropriate information.
• Establishes and reviews expectations that guide, motivate and hold people accountable for their work.
• Provides feedback and coaching on an ongoing basis.
• Conducts fair, accurate and timely performance reviews.
• Discovers the aspirations and talents of employees and assists them in realizing their goals.
• Knows what satisfies employees.
• Continuously takes action to enhance employee satisfaction.
• Improves overall employee satisfaction results.

Monitors revenue and expenses

• Demonstrates knowledge of the financial picture of healthcare.
• Helps others understand and respond to the financial status of Fairview.
• Demonstrates effective stewardship of limited resources.
• Demonstrates ongoing fiscal responsiveness within and outside area of responsibility.
• Involves staff in cost reduction efforts.
• Creates new business ideas by thinking outside the box.

Supports and contributes to daily business operations

• Analyzes the work within and between units, departments, and services.
• Uses quality improvement tools and techniques to assess work issues and make process improvements.
• Sees the big picture
• Uses systems thinking to understand the unintended consequences of decisions.
• Recognizes and addresses opportunities for improvement.
• Uses best practices information to set stretch goals.
• Sets appropriate priorities among competing demands.
• Creatively manages resources and staffing issues.
• Meets all regulatory requirements.
• Uses available information technology to support day-to-day work operations.

Focuses on customers

• Understands the importance of customer service.
• Sets an example of exemplary customer service.
• Continuously builds customer understanding by listening to customers.
• Anticipates customer needs, including those with different cultural needs and desires.
• Takes action to meet and exceed the needs of all customer groups.
• Continuously implements strategies to improve customer satisfaction.
• Improves overall customer satisfaction results.

Qualifications

Required

Education

• Bachelor's Degree in Healthcare or related business field

Experience

• 1 year supervisory role experience

Preferred

Education

• Master's in Healthcare Administration or related business field

Experience

• 2 years supervisory experience in Orthotics & Prosthetics