What are the responsibilities and job description for the Switchboard Operator / Contact Center position at Fairview Health Services?
Overview
Join us in providing and supporting outstanding care to our patients and community!
This is much more than a switchboard role. If you like the satisfaction of providing great customer service and resolution – whether it’s a simple phone call or the urgency of dealing with an emergency code call that cannot wait – this position is a nice mix of both!! If you like a broad customer base, this position will provide you with that as well – callers will vary from patients and family members to doctors and other health care providers (and everything in between). Your day will go by fast, but you will have a sense of satisfaction having worked through each situation and providing the customer service that Fairview strives to provide. This position will work in our Contact Center located out of our Midway Campus in St. Paul, MN. This site provides free secure parking in our associated ramp along with 24x7 security to provide safety to our employee and visitors.
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
Position Schedule :
This position is a benefits-eligible, part-time (approximately 61 hours in a two-week pay cycle as follows) :
- Week One : Monday, Tuesday, Wednesday, Friday 3 : 30 pm to 11 : 00 pm; Saturday, Sunday 3 : 00 pm to 11 : 30 pm
- Week Two : Monday, Tuesday, Thursday 3 : 30 pm to 11 : 00 pm
This position will work every other weekend and holidays will be required on a rotation.
Paid Training Schedule (the first 4 weeks will be training and the schedule is as follows) :
Responsibilities Job Description
Required Qualifications :
Ability to multi-task
Ability to work independently
Good time management skills
Preferred Qualifications :
