What are the responsibilities and job description for the IT Support Specialist position at Fairview Range?
Fairview Range is hiring an IT Support Specialist for our Information Technology department in Hibbing, MN.
As an IT Support Specialist, you will provide mid-level support to users through calls routed to the Technical Service Center (IT Help Desk). You will be responsible for maintaining accurate records of resolutions.
Schedule: This position will work 72 to 80 hours per two weeks. The shift length will be 8-hours. The shift will typically be Day shift with the potential for an occassional Evening, Night, and Weekend shifts.
Benefits: This position is eligible for benefits such as medical, dental, vision, and so much more!
Internal posting through 9/10/2024.
About Fairview Range
Fairview Range is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. Together, we offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs. The most comprehensive health care network in northeastern Minnesota, Fairview Range includes Fairview Range Medical Center, Fairview Mesaba Clinics (with locations in Hibbing, Nashwauk, and Mountain Iron), Fairview Range Home Care and Hospice, and Fairview Transportation Services. Are you interested in joining our incredible team? Seize the opportunity by applying today!
Apply today to join our 34,000 employees and 5,000 system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other.
As an IT Support Specialist, you are responsible for:
- Documenting user requests for service appropriately, recording callers demographic information correctly, and recording the problem into the Call Management system following documented procedures.
- Follow documented workflow processes to reset clinical, financial, and network devices, reroute, delete and restart print jobs, and reset passwords for applications, documenting into the Call Management System.
- Completes server reboots as scheduled or requested.
- Assist with life cycle replacements.
- Perform software and hardware installs.
- Determines and resolves system problems effectively.
- Maintains accurate internal records and logs as instructed or established.
- Demonstrates a willingness to improve efficiency and effectiveness.
- Assists in the setting up of computers and peripheral equipment as requested by supervisor.
Required Qualifications
- High school Diploma
- 1 year of training or experience with basic computer skills.
- Typing ability and speed necessary.
Preferred Qualifications
- Computer experience in a health care facility desirable.
- 1-3 years of training or experience with basic computer skills.
- Associates degree.
Keywords: Information Systems, Information Technology, Support, IT
