What are the responsibilities and job description for the Patient Experience Coordinator/Safety Always Lead position at Fairview Range?
Fairview Range is hiring a Patient Experience Coordinator/Safety Always Lead for our Quality Improvement team in Hibbing, MN.
As a Patient Experience Coordinator, you will facilitate the improvement of the patient experiences along the spectrum of services provided by Fairview Range.
Schedule: This position will work 40 hours per two weeks; Monday - Friday. The shift length will be 4-hours on the day shift. Weekends: None
Internal posting through: 4/4/25
About Fairview Range
Fairview Range is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. Together, we offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs. The most comprehensive health care network in northeastern Minnesota, Fairview Range includes Fairview Range Medical Center, Fairview Mesaba Clinics (with locations in Hibbing, Nashwauk, and Mountain Iron), Fairview Range Home Care and Hospice, and Fairview Transportation Services.
Apply today to join our 34,000 employees and 5,000 system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other.
As a Patient Experience Coordinator/Safety Always Lead you will be responsible for:
- Serving as a liaison between the organization and the patient and family
- Listening to patient concerns
- Documenting feedback
- Coordinating efforts to resolve complaints, grievances, and variances
- Composing and sending letters to patients within the timelines required by policy/regulation
- Improving process for patients and families
- Evaluating existing patient complaint themes
- Managing the electronic feedback system
- Ensuring accurate recording and timely response and resolution of all feedback files
- Running various reports to support departmental needs of Fairview Range
- Training and assisting leaders on how to navigate electronic feedback system
Required Qualifications
- Bachelor's Degree in the health care field or 3 years of health care or service industry experience
Preferred Qualifications
- Demonstrated experience working in a service recovery role
Key Words: liaison, safety, quality improvement
Benefit Overview
Fairview Range offers a generous benefits package, including but not limited to medical, dental, vision, PTO and Sick and Safe Time, tuition reimbursement, retirement and more! Please follow this link for additional information: Please follow this link for additional information: https://www.fairview.org/benefits/rangenoncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Qualifications:
$34.81-$52.22 / Hourly
Salary : $35 - $52
