Client Relations and Loan Support Specialist

Job Summary

The Loan Officer Assistant is responsible for providing essential support to one or more Loan Officers, and Branch 961 overall, ensuring a high level of customer service, an exceptional mortgage experience to clients and the efficient and smooth processing and closing of loan applications.

Job Functions

Essential Job Functions

· Loan Officer Support (30%)

o Connects with new clients and executes branch intake process.

o Prepares loan applications by collecting necessary supporting documentation and information from clients. Including updating CRM and Mobile App with client information and task details.

o Reviews loan files and information for completeness and accuracy.

o Follows up through intake and pre-approval stages on missing documents and information while pulling clients through the process with a goal of getting them pre-approved.

o Pre-approves customers using automated underwriting systems (AUS).

o Delivers pre-approval packages to clients after LO review.

o Collaborates with processors, closers, and attorneys to facilitate loan closings.

· Customer Service (30%)

o Answers general customer inquiries regarding process and scheduling.

o Calls new clients back to schedule intake call and connect with Fairway (Speed to Respond)

o Communicates with customers, real estate agents, title companies, and insurance agents to keep them informed about loans in process.

o Coordinates and schedules loan closings.

o Assists in escrow holdbacks, post-closing condition fulfillment, renovation loan post-closing process,

· General Support (30%)

o Maintains Loan Officer databases and Branch CRM.

o Assists with marketing campaigns, including email and direct mail.

o Stays updated on market trends and product knowledge.

o Performs various administrative tasks, such as scheduling, emailing, and making phone calls.

o Assists in escrow holdbacks, post-closing condition fulfillment, renovation loan post-closing process,

· Special projects as needed (10%)

Non-Essential Job Functions

· Participates in proactive team efforts to achieve departmental and company goals.

· Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.

· Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions.

· Performs other duties as assigned.

Requirements

Required Knowledge and Skills

· Solid knowledge and understanding of business, sales, and operations.

· Some financial background or relevant financial experience.

· Detail oriented, self-motivated, and productive worker.

· Strong time management and communication skills.

Additional Knowledge and Skills (required by end of probationary period)

· Solid knowledge and understanding of mortgage lending processes, procedures and regulations.

· Proficiency using loan origination software such as Encompass.

· An in-depth knowledge and understanding of a variety of loan programs including Conventional, FHA, USDA, VA, VHFA, renovation, Non-QM, and secondary lien guidelines to manage complex loan level issues.

· Solid knowledge and understanding of mortgage-related terms, such as escrow, taxes, closing documents and insurance.

Education

· High School or GED

Additional Education Requirements

· NMLS licensed, not required but preferred.

Preferred Experience

· 1 years of related experience.

· Demonstrated experience working in a fast paced and changing environment.

· Demonstrated experience analyzing and interpreting data.

· Demonstrated experience effectively managing relationships with internal and external partners.

· Demonstrated experience researching information, problem solving and making solid business decisions.

· 1 years mortgage lending or related sales experience.

· Demonstrated experience in retail loan origination.

· Demonstrated experience using Encompass LOS

Physical Environment

This is a hybrid position that offers remote flexibility and will also require some in office time. Access to a quiet space at home and reliable internet is required. Training will likely require more in office time.

Reasonable Accommodations

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Travel Expectations

Local travel may be required for company or career-related meetings, programs and/or events.

Note

THIS JOB DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. EMPLOYEE MAY PERFORM OTHER RELATED DUTIES AS NEGOTIATED TO MEET THE ONGOING NEEDS OF FAIRWAY INDEPENDENT MORTGAGE CORPORATION.

Job Type: Full-time

Pay: $49,920.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Burlington, VT 05401 (Required)

Ability to Relocate:

• Burlington, VT 05401: Relocate before starting work (Required)

Work Location: Hybrid remote in Burlington, VT 05401

Salary : $49,920 - $70,000