What are the responsibilities and job description for the RN Director of Operations - Hospice position at Faith Hospice?
Director of Operations – Faith Hospice
Grand Rapids, Michigan
Position Summary
Faith Hospice, a mission-driven, faith-based organization, seeks an experienced and visionary Director of Operations to step into this vital leadership role. This position provides operational leadership and oversight for our Faith Hospice Community Team and our 20-bed inpatient hospice residence, Trillium Woods.
Reporting directly to the Executive Director, the Director of Operations is responsible for ensuring regulatory compliance, maintaining excellence in clinical outcomes, supporting a superior patient and family experience, and fostering staff and referral source satisfaction. This role is critical in furthering Faith Hospice’s commitment to compassionate, holistic care at the end of life.
Learn more about us at: www.faithhospicecare.org
Key Responsibilities
- Lead day-to-day operations of both community and inpatient hospice services.
- Promote regulatory compliance and adherence to all applicable payer requirements.
- Advance initiatives that improve clinical outcomes, quality, and service excellence.
- Support staff engagement and development through servant leadership.
- Collaborate with interdisciplinary teams to enhance patient and family care.
- Ensure satisfaction across stakeholders, including patients, families, staff, and referral partners.
Qualifications & Desired Experience
- Current RN license in the state of Michigan (required)
- Minimum of 2 years in hospice or home health leadership
- Demonstrated success in project and system implementation
- Strong background in data analysis, financial oversight, and quality improvement
- A visionary and servant leadership style with excellent communication and team-building skills
About Faith Hospice
Every day at Faith Hospice, we are reminded of why we do what we do - for our patients and for our families. For the simple fact that it is our calling to provide a higher level of physical, emotional, and spiritual care at a time when we are most needed. In 1995, Holland Home started Hospice of Holland Home. The name was changed to Faith Hospice in 2006 when Hospice of Holland Home joined with members of the Roman Catholic, Greek Orthodox and other Protestant traditions to deliver spiritually oriented hospice care to all faiths. Faith Hospice provides care “wherever you put your head down to sleep at night,” including private homes, assisted living or skilled nursing facilities, and hospitals. Faith Hospice also provides care at Trillium Woods, our unique inpatient hospice facility in Byron Center. Trillium Palliative Services provides relief and comfort to anyone suffering with the symptoms of a serious or chronic illness. Care is provided by our team of certified and specialized palliative care physicians, nurses and nurse practitioners.
