Home care quality improvement coordinator

POSITION TITLE: Quality Improvement Coordinator

QUALIFICATIONS:

· Solid understanding of Home Care quality assurance standards, including familiarity with state regulations, Medicaid waiver requirements, and accreditation standards applicable to non-skilled services.

· Demonstrated experience in developing, implementing, and evaluating quality improvement initiatives in a home care or community-based care environment.

· Strong interpersonal/communication skills to effectively collaborate with caregivers, administrative staff, external partners, and agency leadership.

· Ability to analyze service delivery trends, track performance metrics, and identify areas for quality enhancement.

· Skilled in conflict resolution, coaching for improvement, and promoting a culture of accountability and excellence.

· Proficiency in using care coordination software, electronic visit verification (EVV) platforms, and data reporting tools.

· Highly organized, self-motivated, and capable of working both independently and as part of a multidisciplinary team.

POSITION SUMMARY:
The Quality Improvement (QI) Coordinator for Home Care is responsible for designing, implementing, and managing the agency’s Quality Assurance and Performance Improvement (QAPI) program. This role ensures services delivered through the agency meet high standards of safety, satisfaction, and regulatory compliance. The QI Coordinator works closely with field staff, supervisors, clients, and leadership to monitor quality indicators, resolve service issues, and promote a culture of continuous improvement in non-medical home care setting

REPORTING LINE: Reports to the Office Manager/Administrator

SKILL REQUIREMENTS:

· Bachelor's degree in business administration, communications, or a related field

· Leadership and ability to ‘make things happen.’

· Must enjoy the challenges of solving scheduling puzzles and enjoy working with people with diverse cultures and languages.

· Strong communication skills (both written and oral).

· Great initiative, analytical and problem-solving skills

· Strong organizational and time management skills are critical – must be able to adhere to deadlines, multi-task and prioritize.

· Ability to work independently and in a team environment.

· Ability to learn quickly and manage workload in a fast and demanding environment.

· Detail oriented: attention to details for task with a minimal tolerance for errors.

· Must be ethical, with strong values and principles.

· Must be a good team player with excellent interpersonal skills.

· Must be proficient in Word, Quick books, Excel, and PowerPoint.

Overview: Responsibilities of the Quality Improvement (QI) Coordinator

• Develop and oversee the Quality Assurance and Performance Improvement (QAPI) Plan for Skilled and non-skilled home care services.
• Plan, coordinate, and implement quality management and quality improvement programs.
• Monitor service quality, caregiver performance, client satisfaction, and compliance with agency policies and applicable regulations.
• Conduct regular audits of documentation, scheduling records, visit logs, and client files to verify:
• Documentation compliance
• Regulatory readiness (State/Federal)
• QA standards (98% accuracy goal)
• Track, trend, and report key performance metrics such as missed visits, client complaints, EVV compliance, billing, staffing, training and incident trends to:
• Monitor compliance
• Benchmark against national standards
• Evaluate policy implementation and overall agency performance
• Facilitate QI meetings (monthly, quarterly, yearly) to share findings, recommend improvements, and track progress.
• Coordinate investigations and follow-up for client complaints, caregiver performance issues, and safety incidents.
• Lead the QA process by collaborating with the team to:
• Identify quality issues
• Devise and implement solutions
• Risk analysis
• Contribute to revenue retention through quality enhancements
• Submit weekly QA reports in a timely manner
• Educate staff and supervisors on:
• Quality standards
• Regulatory updates
• Documentation accuracy
• Incident reporting
• Professional conduct
• Collaborate with the Nurse Educator to implement the company’s education plan.
• Lead efforts to ensure compliance with Medicaid Waiver programs, Department of Community Health (DCH) rules, and applicable accreditation standards (e.g., CHAP, ACHC).
• Support readiness for state licensure surveys, audits, utilization reviews, and accreditation reviews.
• Assist with the development and updates of policies, procedures, and protocols to reflect quality findings and regulatory changes.
• Present consistent feedback to management regarding areas needing improvement.
• Identify opportunities to improve patient care and implement agency-wide improvement initiatives.
• Ensure 100% participation in client satisfaction surveys from both clients and employees.
• Monitor online reviews and direct a team to manage and report feedback for QI purposes.
• Participate in company, local, and statewide QI meetings as required.

20. In-depth knowledge of Home Health and Home Care quality assurance and performance improvement (QAPI) regulations, including federal and state compliance standards (e.g., CMS Conditions of Participation, ACHC/CHAP standards).

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in health administration, Public Health, Social Work, or a related field preferred.
• Minimum of 2 years of experience in a home care or personal support services setting.
• Prior experience in quality improvement, compliance, or supervisory role preferred.
• Familiarity with Georgia Medicaid Waiver programs (e.g., CCSP, SOURCE) is a strong plus.

PERFORMANCE STANDARDS

• Ensure quality assurance for the company. Ensure 98% accuracy with all KPIs for the company (Credentials, documentation, complaints, quality patient care, supervisory visits).
• Conduct relevant QA meetings monthly, quarterly, and yearly as applicable.
• Monitoring and supervising all policy changes and updates for the company.
• Adheres to FSA’s policies and procedures as well as other necessary company program policies and procedures on duties related to this office to ensure compliance.
• Handle all Issues/queries resolved in a timely manner-within 4-24hrs.
• Audits charts to ensure compliance with State and Federal regulations with 98% accuracy. (State survey readiness)
• Professionalism, punctuality, flexibility, and reliability are imperative.
• Maintains and ensures all deadlines are met. Must be flexible and display initiative in working on new tasks.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $23 - $24