What are the responsibilities and job description for the Manager-Health Information position at Faith Regional Health Services?
Work Status Details: Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime: Exempt
Shift Details: Off weekends
Department: Health Information | Reports To: Director-Patient Financial Services & Health Information
The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.
Summary:
Assists director with supervision and coordination of HIM teams. Responsible for analysis of department dashboards, metrics and reports, incoming department correspondence, and forms updates as well as completion of timecards and approval for time off. Oversees daily operational activities of the Health Information Department. Performs a wide variety of job responsibilities, which require the application of independent judgment.
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.
Responsibilities:
Essential Job Duties and Responsibilities:
1. Assures efficient and economical utilization of materials, improvement of methods and elimination of wasteful practices within the department.
2. Directs co-workers with respect to production volume, cost, quality and meeting goals set within the department.
3. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
4. Supports and works effectively with multidisciplinary health care team.
5. Resolves conflicts both within and outside the department in an expeditious manner.
6. Prepares composite reports from HER that measure department performance and opportunities.
7. Handles escalations and complaints with the department.
8. In concert with department director, establishes accountabilities and goals used for performance evaluations.
9. Conducts all aspects of supervision in a firm, fair, and consistent manner.
10. Applies conflict resolution skills based on Huron management techniques for handling staff interpersonal conflicts.
11. Works to accomplish and constantly improve on employee engagement scores by developing action plans and improvements within the departments.
12. Determines staffing needs/assignments. Assists with the development and revisions of policies and procedures.
13. Demonstrates competence in performance appraisals. Conducts timely performance reviews.
14. Develops and maintains quality control programs.
15. Monitors and evaluates customer satisfaction.
16. Identifies, collects, and reports relevant statistical data to Department of Health as required.
17. Establishes with management and operations a mechanism to track access to protected health information, within the purview of the organization and as required by law any to allow qualified individuals to review or receive a report on such activity.
18. Oversees patient right to inspect, amend, and restrict access to protected health information when appropriate.
19. Establishes and applies problem solving skills.
20. Plans for and implements changes.
21. Actively endorsees and promotes performance improvement within all areas of responsibility and on an organization-wide basis.
22. Implements and manages performance improvement activities within all service areas provided by the department.
23. Identifies and implements suggestions for improving services, working relationships and the work environment through appropriate channels.
24. Consistently works in a cooperative and proactive manner with all other department director/service line managers and departments to facilitate resolution of identified opportunities for process improvement.
25. Proactively identifies areas for improvement within the department and organization wide.
26. Accountable for keeping the Director HIM informed of all critical issues and progress made in process improvement activities.
Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other information:
Job Requirements:
The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
EDUCATION:
Associate Degree required.
Graduate of an accredited school of nursing preferred.
EDUCATION FIELD OF STUDY:
Health Information Management preferred.
Previous Experience Requirements:
EXPERIENCE:
Previous management experience required.
Previous healthcare experience preferred.
Two years of previous experience in field/organization required.
Previous HIM related experience required.
Skills/Knowledge Requirements:
SKILLS:
Language Skills – Ability to read, write, speak, and understand the English language required.
Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
