Administrative Assistant

Faithful Companion Pet Cremation Services is searching for a full-time Administrative Assistant at our Troy, Michigan location at a starting wage of $19-$20 per hour. The Administrative Assistant position is offered a full benefit package (401K match, medical, FSA/HSA for medical and dependent care, dental, vision, company paid life insurance, voluntary pet insurance, short term and long-term disability insurance) that is available after 30 days of employment. One weekend day per week is required.

• Phone duties, including answering incoming calls from families and veterinary clinics and providing information about our services, the cremation process, and memorial products that we offer.
• Assisting families when they are making arrangements for their pet’s cremation at our facility.
• Sort Paperwork, being able to recognize and fix errors.
• Enter sales into accounting software.
• Answer billing questions from families, clinic personnel, and other Faithful Companion staff.
• Answer family inquiry emails.
• Order custom urns, jewelry, and memorial products.
• Collect outstanding payments from individual families and clinics.
• Performs other related duties as assigned by management.

Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.

• High School Diploma or equivalent.
• Associate's degree preferred.
• Must have knowledge of Microsoft Office products.
• Physical capability to lift and move heavy objects with assistance.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Self-motivation.
• Problem solving skills.
• Strong communication and organizational skills.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Must be technology friendly.