Care Coordinator

Faithful Companion Pet Cremation Services is seeking a dedicated Care Coordinator/Dispatcher at our Columbia, South Carolina location at a starting wage of $17 per hour. The Care Coordinator/Dispatcher position is offered a full benefit package (401K match, medical including concierge medicine, FSA/HSA for medical and dependent care, dental, vision, company paid life insurance, voluntary pet insurance, short term and long-term disability insurance) that is available after 30 days of employment. Afternoons and one weekend day per week are required.

The successful candidate will lead a professional and effective staff, ensuring that our services exceed the expectations of veterinary clinics and families. Acting with a sense of ownership, they will uphold our standards of compassion, quality, honesty, integrity, and dignity.

Responsibilities:

• Perform opening and closing duties to ensure the safety of staff, equipment, and facilities.
• Lead and inspire a team of Care Providers/Drivers to deliver exceptional service on a daily basis.
• Conduct high-quality, private cremation services (training provided).
• Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics.
• Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
• Maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
• Respond to customers and veterinary staff promptly and professionally, providing thorough support.
• Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
• Occasionally lift, push, and pull objects up to 150 pounds with assistance.
• Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances.
• Perform other assigned duties as required.

Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.

Qualifications:

• Demonstrated leadership skills with the ability to motivate and inspire a team.
• Strong communication and organizational skills to effectively manage driver routes and customer interactions.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Physical capability to lift and move heavy objects with assistance.
• Flexibility to work a schedule that includes four 10-hour shifts, including weekends.

At Faithful Companion Pet Cremation Services, we strive to provide exceptional care and support during the challenging time of pet loss. Join our team and make a meaningful impact on the lives of our clients and their beloved pets.

We appreciate your interest in becoming a part of our compassionate team.