What are the responsibilities and job description for the Assistant Manager position at Fajita Pete's?
ROLE RESPONSIBILITIES AND DUTIES
• Handle customers
• Greet and seat customers
• Be courteous and cordial to everyone
• Deal with customer problems and complaints
• Understand and make a decision based on each individual situation
• LISTEN to their problems and show concern
• Determine how to solve their problem—discounts, re-cook food, etc.
• Consistently “walk the floor” so you can catch a little problem BEFORE it develops into a
BIG problem!
• ALWAYS: Stay calm, responding in a concerned and sympathetic manner
• Manage Employees - Both Front of House (FOH) and Back of the House (BOH)
• Front of the House (FOH)
• Deliver food to tables when time allows
• Pay attention to servers-help them when needed
• Bus tables - this allows you to be on the floor and available to customers
• Be respectful to employees - “If you want respect, you have to give it”
• Back of the House (BOH)
• Watch ticket times and make sure cooks are not falling behind
• Be ready to jump in and help when cooks need it
• Control seating at peak times
Assist GM
• Count inventory and assist with paperwork
• Run the floor during peak hours
• Handle customer complaints
