Training and Compliance Manager for EMT Programs

Reports to:

Talent Acquisition Manager

Manages:

N/A

FLSA Status:

Full Time, Non-Exempt

Position Summary:

The Training Coordinator is responsible for delivering comprehensive training to EMTs to meet the requirements set by state and local EMS regulatory agencies. This role is integral in driving professionalism by delivering innovative training solutions and fostering operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate effectively with the Management Team to assess and implement training needs as informed by feedback, QA/QI outcomes, and EQIP updates.
• Advise the Management Team on all training efficacy, including identifying course enhancement, addressing deficiencies, that drive operational/training improvements.
• Develop and facilitate onboarding Academies, ensuring proper documentation is tracked and maintained throughout the process.
• Manage inventory and distribution of uniforms.
• Support new hires through all LEMSA required trainings by established completion dates.
• Conduct CEVO (driver training) programs, ensuring proper documentation is tracked and maintained throughout the process.
• Partner with Operations to identify training gaps and develop additional courses as part of the Continuing Education (CE) program.
• Maintain training room supplies and equipment to ensure readiness and functionality.
• Oversee the Field Training Officer (FTO) program, including annual updates and continuous improvement efforts.
• Serve as an AHA BLS instructor, facilitating BLS CPR courses for employees.
• Teach and manage NREMT Skills Verification courses to meet certification requirements.
• Administer additional support and training to all crews as required for gurney operations, fit testing, remedial training, and other EMT procedure or protocol questions.
• Collaborate with the Talent Acquisition Manager to enhance internal customer service, align onboarding with best hiring practices, and create an employer-of-choice experience for candidates.
• Partner with operations and HR to identify and develop safety training programs to ensure regulatory compliance, reduce hazards, and enhance workplace safety.
• Perform additional duties and projects as assigned to support organizational goals.

TECHNICAL SKILLS AND KNOWLEDGE

• Proven training and education experience within Emergency Medical Transport, supported by current credentials and certifications.
• Maintain all required certifications and licensures necessary to perform job duties and qualify for work in applicable counties.
• Adhere to all company policies, procedures, and EMSA regulations.
• Demonstrate a thorough understanding of current services, service areas, and contracted facilities.
• Exhibit scheduling flexibility with the ability to rotate shift assignments as required by operational needs.
• Possess comprehensive knowledge of local, regional, and state EMS policies and regulations including Title 22.
• Ensure strict compliance with internal and client policies and procedures governing daily operations.
• Proficiency in using Google Suite applications is preferred.

LEADERSHIP AND COMMUNICATIONS SKILLS

• Proven ability to lead, coach, and deliver training sessions in dynamic and fast-paced environments.
• Strategic thinker with the ability to implement initiatives effectively, demonstrating accountability and a results-driven mindset.
• Foster and maintain a culture of trust, collaboration, and teamwork while maintaining a consistently positive attitude.
• Embody Falcon’s mission and values, serving as a role model in all interactions and promoting organizational standards.
• Maintain a professional appearance and demeanor, consistently demonstrating courteous, punctual, and respectful behavior.
• Exhibit strong awareness and understanding of various internal and external customers, including their roles and needs,with a high degree of empathy, customer focus, and discretion.
• Communicate effectively through excellent verbal and written skills, ensuring a positive and supportive experience for employees engaging with the communications center.
• Display superior organizational skills and attention to detail, ensuring tasks and responsibilities are executed with precision.

EDUCATION AND WORK EXPERIENCE

• Prior EMS/EMT experience required.
• Experience and certification as a primary instructor or skills instructor within an NREMT program preferred.
• AHA instructor certification required, experience teaching BLS CPR preferred.
• Maintenance of certifications required by EMS regulatory agencies.
• State of California EMT License
• Medical Examination Certificate
• AHA (American Heart Association) CPR for the Healthcare Professional Card
• Valid California Driver’s License (CDL)
• Ambulance Driver Certificate (ADL)
• Clean (H6) DMV Driving Record, no more than two points
• No felony convictions, preventing participation in Medicare and Medicaid programs
• Additional Santa Clara Accreditation Badge Requirements for working in Santa Clara County

PHYSICAL REQUIREMENTS

• Ability to pass the Physical Agility Test successfully.
• Perform the physical requirements of the position including: good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times.
• Able to lift, drag, hoist, and carry different types of equipment and other objects.
• Prolonged periods of sitting at a desk and working on a computer.

This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person

Salary : $26 - $30