Client Services Coordinator - Logistics & Operations

Job Description

Client Services Coordinator - Logistics & Operations

About Us: Join our dynamic and fast-growing team! We specialize in logistics, order fulfillment, and distribution services, delivering smart, efficient solutions to our clients while building strong connections across departments. We’re on the lookout for a driven, detail-oriented individual to take on the exciting dual role of Client Services Coordinator—a position that blends client account management with hands-on coordination of our kitting operations. If you're ready to make an impact and grow with us, this role is for you!

Job Responsibilities

This role is 70% kitting operations and 30% keeping organized with the clients.

Client Services & Account Management

• Be the main contact for your projects, building and maintaining strong relationships with clients.
• Plan wholesale orders for clients like Walmart, Target, Nordstrom, handling the paperwork, routing, and planning
• Work with leadership to handle client communications and provide excellent support.
• Handle client issues quickly and effectively, find practical solutions, and work with internal teams to support projects, meet client needs, and launch new ideas.
• Use your knowledge of logistics, eCommerce, and distribution to give clients the best support possible.
  
  

Kitting Operations Coordination

• Plan and organize kitting activities to ensure work orders are completed on time, working closely with the warehouse team.
• Monitor inventory levels for kitting materials and coordinate with procurement to restock as needed.
• Manage paperwork, handle billing, and ensure invoices are accurate for kitting operations.
• Work with other departments, like pick/pack and accounting, to simplify and improve kitting processes.
• Identify and implement ways to make kitting tasks more efficient and accurate.
• Keep communication clear and timely between teams to ensure assembly jobs run smoothly.
  
  

Qualifications

• Education: Bachelor’s degree preferred, but equivalent work experience is accepted.
• Experience:
• 3-5 years in similar work, like client coordination, kitting & assembly, small project management, sales support, or related fields.
• Proven track record in logistics, eCommerce, 3PL, or order fulfillment services.
• Prior experience in office administration, particularly within logistics or manufacturing environments, is a plus.
• Skills:
• This job is about being organized and communicating. If you have experience and skills in those two areas, then this might be the job for you.
• Strong communication skills, both verbal and written, with the ability to effectively email and work directly with clients and internal teams.
• MS Excel, Google Sheets, and other organizational office software
• Experience with inventory management and billing systems is preferred.
• Ability to work collaboratively in a fast-paced, dynamic environment.
  

What We Offer

• Competitive salary and benefits package, including a 401(k) plan available from day one.
• Opportunities for professional growth and development within a dynamic, expanding company.
• Collaborative and supportive work environment.
  
  

Company Description

Headquartered in Salt Lake City, Utah, with Fulfillment centers in Salt Lake City, UT and Shepherdsville, KY; Falcon Fulfillment is a full-service supply chain management company specializing in pick, pack, shipping and logistics. Looking to join a fast-paced dynamic company? Apply today and come grow with Falcon!

Headquartered in Salt Lake City, Utah, with Fulfillment centers in Salt Lake City, UT and Shepherdsville, KY; Falcon Fulfillment is a full-service supply chain management company specializing in pick, pack, shipping and logistics. Looking to join a fast-paced dynamic company? Apply today and come grow with Falcon!