What are the responsibilities and job description for the Front Desk Agent position at Falcon Hotel Corp?
BASIC PURPOSE: Perform check-in and check-outs, answer guest inquiries, accepts and transfers calls. Must have availability to work days, nights and weekends.
ESSENTIAL FUNCTIONS:
- Check guests in and out according to Hilton standard
- Post charges to guest folios
- Maintain and inventory gift shop items
- Enroll guests into our guest loyalty program
- Receive and pick up guest in-coming and external calls
- Transfer calls
- Attend pre-shift meetings
- Create key packets for group check-ins
- Explain services and features of hotel
- Perform all other duties as assigned
Skills and Abilities:
- Knowledge of discipline policies, procedures and services and general knowledge in other departments in the hotel
- Exceptional computer skills
- Ability to communicate well in English
- Ability to achieve positive guest relations and maximize guest satisfaction
- Ability to handle cash and credit transactions
- Ability to comply with all company rules and policies
- Experience with PEP (Property Engagement Platform) preferred
