What are the responsibilities and job description for the UC/VoIP Engineer III position at Falcon IT & Staffing Solutions?
20th February, 2025
Role : UC / VoIP Engineer III.
Location : Colorado Springs, CO.
Job Description :
Currently seeking a UC / VoIP Engineer III to join our team. You must have an active TS / SCI clearance with the ability to gain and maintain a CI poly.
Responsibilities :
- Lead and support enterprise UC projects; provide UC (VoIP / VTC / DVTC) engineering and architecture development support.
- Provide a high level of technical understanding for problem-solving and troubleshooting.
- Provide training and support to subordinate engineers / administrators / technicians when necessary.
- Interact with hardware and software vendors to address issues when necessary.
- Use escalation standards and personal judgment to ensure timely resolution of problems.
- Resolve escalated trouble tickets from the Service Desk.
- Work on-call shift rotations with other members of the department.
- Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment.
- Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), and Cisco Unity Connection (CUC).
- Responsible for managing very complex and / or high-risk programs, and shall not serve in any other capability
- Supervise assigned technical staff, including subordinate managers.
- Establish state-of-the-art techniques for designing, developing, modifying, and troubleshooting highly complex computer operating hardware systems.
- Design UC / VoIP operating / hardware systems; formulate UC / VoIP system concepts and architecture, specific requirements, and develop implementation approaches.
- Identify and direct resolution of complex hardware / software interface issues; subject matter expert on emerging technologies; direct the development of UC / VoIP systems specifications and technical documentation
- Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware / software UC / VoIP systems to include requirements elicitation, analysis, and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC / VoIP system architectures, and performing technical / non-technical assessment and management as well as end-to-end flow analysis.
- Conduct and / or approve end-to-end system trade analyses to optimize UC / VoIP system operations over its life-cycle through the proper balance of non-functional UC / VoIP system performance areas.
Requirements :
