Collections Specialist

At Falcon National Bank, we are passionate about helping our customers and the communities where we live and work. This is accomplished by finding talented individuals who share in our Mission of building life-long relationships, our Vision of growth and success, and our Values of high integrity and reliable execution. Falcon National Bank is currently looking for a Accounts Receivable Specialist to join our St. Cloud location.

What’s In It For You?

We’re proud to offer a variety of benefits to support the health and well-being of our full-time employees, including:

• Company Sponsored Life Insurance and Short-Term Disability
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA), Limited Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) options.
• Paid Company Holidays and Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 401k Retirement Plan with Company Match
• Voluntary Life Insurance and Long-Term Disability
• Employee Assistance Program (EAP)
• Supplemental Benefit Options

Job Overview: The Equipment Finance Accounts Receivable Specialist maintains working relationships with dealers to support current and future business needs. All transactions are processed with optimum efficiency, timeliness, and accuracy, assuring compliance with policies and procedures. This position will manage an equipment finance/lease portfolio as it related to customer service, collection efforts, repossession, liquidation, and providing operation support to the sales team.

POSITION DUTIES AND RESPONSIBILITIES

• Contacts Customers regarding past due accounts
• Receives customer complaints regarding charges on account
• Research disputed delinquent account balances
• Receives and responds to tenants’ correspondence by mail concerning questions and charges on accounts.
• Understand and interpret lease language
• Track Customer information using our sales force system
• Defend Company's stance on charges and work through Customer disputes
• Work with Accounting department on disputes to resolve and collect monies or have the Customer account corrected
• Strive to collect delinquencies while maintaining professional conduct in dealings with Customers, other departments, and management.
• Manage the default process
• Assist with the Bankruptcy and Litigation process
• Assist with communications and assist in coordinating legal account with outside counsel
• Manages the repossession process from the decision to repossess delivering of the asset
• Completes work out reports
• Reviews payoff and liens release requests
• Handle all related issues to UCC-1 filings- terminations, extensions etc.
• Conduct SCRA checks as needed
• Prepare notice of intent and notice of sales
• Secure outside firms to asset with the recovery of assets
• Coordinate invoicing and payments for storage, repairs etc. associated with off lease equipment.
• Performs other duties as required.

REQUIRED SKILLS

• Must be detailed, highly analytical, organized, and able to multi-task.
• Must be flexible and focused to meet multiple deadlines
• Understand basic contract and legal terminology
• A keen ability to resolve and decrease delinquency accounts with professionalism and urgency.
• Demonstrated accuracy and sound judgement, proven analytical skills.
• A high degree of professionalism.
• Intermediate proficiency in MS Office (Word, Excel, PowerPoint).
• Professional verbal and written communication skills.

Minimum Qualifications

• Bachelor’s Degree in Business (preferred), or 5 years’ related experience in a commercial collection’s environment
• 2 years’ leadership experience.
• 3 years of proven attention to detail, excellent organization skills and excellent time management in a fast-paced environment.
• Knowledge of equipment lending industry is ideal

Pay Range: $19.00-$26.00/hour. Starting pay is determined based on several factors, which can include the candidate’s experience, qualifications, skills, and geographic area.

Falcon National Bank is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Collections: 1 year (Preferred)

Work Location: In person

Salary : $19 - $26