Job Title : Business Analyst Public Sector Service Delivery
Location : Nashville, TN
Employment Type : Contract
Job Summary
We are seeking a highly skilled and experienced Business Analyst to analyze and document business requirements and processes related to public sector service delivery for a single or multiple related State agencies. The ideal candidate will formulate alternative solutions to meet these requirements, which may involve business process reengineering and / or the deployment of information technology. This role requires a strong understanding of current information technology, superior analytical and communication skills, and the ability to work effectively with all levels of State staff.
Key Responsibilities
- Requirement Analysis and Documentation :
Analyze and document business requirements and processes for public sector service delivery.
Facilitate sessions to gather and document requirements and explore potential solutions.Solution Development :Formulate alternative solutions to satisfy business requirements, including business process reengineering and IT deployment.
Develop and oversee execution plans for solutions from project inception to conclusion.Data and Process Modeling :Construct data models and activity / process models to define system functions.
Utilize hands-on data modeling and process modeling skills as required.Cost-Benefit Analysis :Prepare cost-benefit analyses according to State CBA methodology.
Training and Implementation Support :Plan and / or conduct end-user training for new applications.
Provide support for the installation, testing, data conversion, implementation, and ongoing maintenance of information systems.Special Studies and Reporting :Conduct and document the results of special studies dealing with systems and / or business process issues.
Stakeholder Collaboration :Work effectively with all levels of State staff, from clerical to agency executive management.
Utilize superior negotiating, group facilitation, and relationship management skills.Technology Integration :Integrate solutions across multiple functional and technical environments.
Ensure solutions align with the State's architectural framework, emphasizing information sharing, data integration, and network interoperability.Qualifications
Education :
Bachelor's degree (BA / BS) in Business Administration, Information Technology, or a related field.Experience :
Minimum of two years of relevant experience within the last two years.Experience in public sector service delivery or working with State agencies is preferred.Technical Skills :
Understanding of current information technology, including :Multi-tier computing (mainframe, midlevel, desktop).
Internet and intranet-based service delivery.Electronic data interchange (EDI).Imaging, data warehousing, and geographic information systems (GIS).Hands-on experience with data modeling and process modeling.Soft Skills :
Superior analytical, organizational, and problem-solving skills.Excellent written and verbal communication skills.Strong group facilitation and relationship management abilities.Skillful interviewing and negotiation capabilities.Key Competencies
Ability to conceptualize and implement cost-efficient solutions to business problems.Proficiency in integrating solutions across diverse functional and technical environments.Commitment to aligning solutions with the State's architectural framework and service delivery goals.Work Environment
This role may require occasional travel to State agency locations.Work is typically performed in an office setting with standard business hours, though some flexibility may be required to meet project deadlines.
