What are the responsibilities and job description for the Communications Specialist / Video Surveillance Systems Support position at Falcon Smart IT (FalconSmartIT)?
Job Title: Communications Specialist / Video Surveillance Systems Support
Location: On-Site (Gulfdale Facility, 10647 Gulfdale, San Antonio, TX 78216)
Job Type: Contract
Job Description:
We are seeking a Communications Specialist to provide field support for physical security technology, focusing on video surveillance management systems (VMS). This is a critical temporary position supporting the VMS Replacement project. The ideal candidate is motivated, detail-oriented, and capable of working independently to support systems across a wide geographic area.
Key Responsibilities
- Provide ongoing support, configuration, maintenance, and troubleshooting for video surveillance systems, including servers, IP and analog cameras, and video encoders.
- Assist field communication technicians with the migration to the new VMS and replacement of servers.
- Deliver first-level training and support to field communication technicians and end-users to ensure effective operation of the VMS.
- Perform data entry and manage configurations for the new VMS, including setting up cameras and server operating systems.
- Conduct regular audits of VMS users, groups, maps, and views to ensure system integrity and security.
- Perform pre-deployment checks on servers to ensure readiness and functionality prior to field deployment.
Qualifications
Required:
- Associate degree in IT or at least 2 years of experience in video surveillance systems, or 5 years of general IT experience.
- Hands-on experience with Microsoft Server 2016, 2019, and 2022.
- Strong proficiency in Microsoft Office applications.
- Ability to work independently, manage priorities, and complete tasks with minimal supervision.
- Strong interpersonal skills to collaborate with internal and external teams/clients and resolve issues efficiently.
Preferred:
- Excellent verbal and written communication skills for explaining technical concepts to non-technical users.
- High attention to detail to ensure accuracy in system configurations and audits.
- Customer-focused mindset to deliver exceptional support and training.
- Basic project management skills to assist in coordinating VMS migration and server replacement activities.
Additional Information
- Vehicle Requirement: A basic vehicle is required for this role
· Schedule: Monday - Thursday, 7:30 AM to 5:00 PM; Friday, 7:30 AM to 12:30 PM
