What are the responsibilities and job description for the M365 Suite Operation Support Consultant position at Falcon Smart IT (FalconSmartIT)?
Job Title: M365 Suite Operation Support Consultant
Location: San Francisco, CA (Onsite)
Job Type: Contract to Hire (C2H)
Local Candidates Only
Job Description:
Minimum Experience – 10 yrs
Onsite Operational Support - Need resource to provide Support on M365 Suite along with other collaboration tools.
Educational Qualification*
BE / MCA / Any Master degree in Computer Science
Job Description of Role* (RNR)
(Mandatory - Minimum 500 words)
Provide technical support and troubleshooting for Microsoft Office 365 suite, including Teams, SharePoint, OneDrive, and other collaboration tools.
Assist users with leveraging Digital workplace tools for collaboration, content management, and general productivity.
Monitor and respond to support tickets, emails, and other inquiries in a timely and professional manner.
Conduct office hours and create user guides to help employees maximize their use of digital workplace tools.
Collaborate with IT and other departments to identify and resolve technical issues and improve overall system performance.
Partner with the IT helpdesk and gather feedback and suggestions for improving user experience and operational efficiency.
Assist in the implementation and rollout of new digital workplace tools and technologies within the organization.
Primary (Must have skills)*
Experienced in IT service management (ITSM) tools and practices.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused mindset with a commitment to providing high-quality support.
Expierence Range
8-10 Years
Secondary Skills (Good To have)*
Any certification on M365 Suite or collaboration tools like Planner, Lists, Smartsheet etc
Soft skills/other skills (If any)
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Fluent in English speaking and writing
