What are the responsibilities and job description for the Oracle OM(Order Management) position at Falcon Smart IT (FalconSmartIT)?
Job Title: Oracle OM(Order Management)
Location: Remote (travel to milestone in Austin, TX)
Job Type: Contract to Hire
Job Description:
Key responsibilities may include:
- Order Entry and Processing:
- Entering customer orders accurately into the Oracle system.
- Validating order details like product availability, pricing, and shipping address.
- Managing complex order types including custom configurations or special pricing.
- Order Fulfillment:
- Coordinating order fulfillment activities with warehouse teams.
- Generating pick lists, packing slips, and shipping labels.
- Monitoring order status and updating customers on delivery timelines.
- Inventory Management:
- Checking real-time inventory levels to ensure accurate order promising.
- Managing backorders and communicating potential delays to customers.
- Coordinating with purchasing teams to replenish inventory as needed.
- Customer Service:
- Responding to customer inquiries regarding order status and resolving order issues.
- Communicating order updates and changes to customers.
- System Administration:
- Maintaining and updating Oracle Order Management configurations.
- Troubleshooting system issues and resolving data discrepancies.
- Implementing new features and functionalities within Oracle Order Management.
- Reporting and Analysis:
- Generating reports on key order metrics like on-time delivery, order cycle time, and customer satisfaction.
- Identifying areas for improvement and suggesting process optimization strategies.
Required Skills:
- Strong understanding of Oracle Order Management functionality and features
- Proficiency in supply chain management principles
- Excellent customer service skills
- Attention to detail and ability to work accurately under pressure
- Analytical skills to interpret data and identify trends
- Experience with Microsoft Office applications
- Ability to collaborate with cross-functional teams
Potential Job Titles:
Oracle Order Management Specialist, Order Management Analyst, Order Fulfillment Coordinator, and Oracle SCM Functional Consultant (Order Management).
