TGI FRIDAY'S Cook : ROLE PURPOSE :
To prepare a wide variety of foods according to recipe requirements; and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Fridays food safety and quality standards.
KEY RESPONSIBILITIES & ACCOUNTABILITIES :
- Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and plate presentation
- Complies with all food safety rules, laws, protocols, and regulations
- Places expo-ready food in the window using the appropriate zoning
- Keeps updated on recipe changes, ensuring proper execution of recipe procedures to maintain a high quality and consistent product
- Keeps entire kitchen clean; stocks and sets up
- Keeps prepared and presentable food continuously moving out of the kitchen
- Communicates ticket times and potential problems with the service staff, kitchen staff, and management staff
- Completes assigned prep work for stocking and set up of station; breaks down and cleans station thoroughly
- Assists with Line Checks and ensures every product on assigned stations is within sensitivity guidelines and adheres to food safety
- Requisitions products on a timely basis
- Operates and maintains equipment efficiently
- Cleans and sanitizes throughout the day
- Ensures proper rotation of all products and stocks products to par; labels, and signs all products as needed
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
KEY DECISIONS
Influences :
Guest ExperienceFollowing and enforcing standards of cleanliness and presentationManagement of inventoryMEASURES OF SUCCESS :
Consistently fulfills the Key Responsibilities and Accountabilities aboveGuest satisfaction scoresFood quality and costCleanliness and sanitationQUALIFICATION REQUIREMENTS :
Must be able to perform multiple tasks, while maintaining standards, in a high volume, fast-paced environmentMust produce items exactly according to recipes to ensure Guest satisfaction and control food costs in a high volume, fast-paced environmentMust follow food handling and sanitation procedures to ensure overall safetyMust be able to read ordersMust be able to hear kitchen, window person, and / or Manager requests in the midst of loud background noiseMust be able to stand, move, and walk for an entire shiftMust be able to bend and stoop frequentlyMust be able to lift and carry sacks and cases of up to 70 lbs., up to 20 times per shift : place these items on high shelves and in walk-in freezersMust be able to work frequently in a hot and damp environmentMust be able to occasionally work in extremely cold temperatures in a walk-in freezerMust be able to use hands 99% of the timeCOMPETENCIES :
PASSION FOR THE GUEST You actively contribute to fun, friendly, and engaging service.
Understands how the role impacts operationsDisplays a caring attitude towards all Team Members and GuestsContributes to the Guest experience through culinary knowledge and careDemonstrates a service attitude by providing support to those who are directly serving GuestsHandles special requests in a responsive, proactive, and positive mannerUtilizes customer feedback to provide a better Guest experienceCOMMUNICATION Keeps the lines of communication positive, open, and productive.
Pays close attention to Guests' and coworkers special requests to ensure a seamless experienceResponds positively to conflict situations and works to find appropriate solutionsKeeps interactions positive and productive; avoids conveying negativityShares information with others to raise awareness of potential needs and changesListens carefully and attentively to others without judgmentAsks thoughtful questions to ensure proper understanding of messages being conveyedContributes to pre-shift meetings by providing relevant updates and asking appropriate questionsPASSION & INITIATIVE You keep it fun and keep up with the pace.
Shows Guests and Team Members that (s)he genuinely enjoys the jobDisplays passion, energy, and pride in doing the jobWorks with a strong sense of urgency and drive; pushes for quick, yet accurate productFocuses on the way (s)he approaches a task, not just its completionTakes independent action to improve existing systems and methodsEnthusiastically promotes the TGI Fridays brand and menuRELIABILITY & ACCOUNTABILITY You work hard and deliver quality results.
Arrives on time and ready to work dressed in adherence to the codeAttends all required shift meetings and is prepared to bring up any issues, questions, or concernsMinimizes wastes and costs (e.g., maintains proper rotation of inventory)Responds to food quality complaints by owning to situations and solving problems quicklyUses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actionsFLEXIBILITY & STRESS TOLERANCE You know that anything can and will happen and handle uncertainty in a calm, controlled manner.
Addresses daily challenges and obstacles with confidence and optimismEasily adjusts to meet changing demands and new requestsPrioritizes effectively and multitasks to ensure all tasks are completed in a timely mannerMaintains an even-tempered demeanor, even in stressful situationsResponds calmly to problems and controls emotionsHandles him / herself in a professional manner at all timesTEAMWORK & COLLABORATION You fuel an environment where everyone pitches in and gets along.
Recognizes the importance of working together to accomplish tasksActively promotes cooperation, respect, and acceptance of all Team MembersEstablishes positive working relationships with all Team MembersTakes on additional responsibilities to ensure proper coverage during rush timesReaches out to Team Members when necessary to ensure timely completion of all tasksTakes advantage of opportunities to set an example for new or inexperienced Team MembersPI257858491
