Loan Services Manager

POSITION FUNCTION:

Under the general supervision of the EVP of Operations, oversees all functions related to the servicing, quality control and collections efforts of the Loan Services Department.

PRIMARY FUNCTIONS:

• Manage daily activities of Loan Services and Collections staff
• Coordinate servicing and collections workflow w including quality control; insurance tracking, escrow processing, personal and business loan servicing; delinquency management; and repossession and foreclosure processing
• Direct staff in researching and resolving loan and delinquency issues
• Administer the Credit Union’s overdraft program
• Create, maintain, and implement all Loan Services and Collections policies and procedures
• Review system reports daily, weekly, monthly or as instructed by the EVP of Operations or CEO
• Prepare board reports as directed by the EVP of Operations or CEO and as required by Credit Union policies
• Coordinate the training and development of Loan Services and Collections staff.
• Maintain own job knowledge and skill level needed to meet the requirements of the position
• Ensure compliance with Credit Union policy as well as with state and federal regulations

ADDITIONAL RESPONSIBILITIES:

• Coordinates and processes related paperwork and maintains an efficient workflow.
• Maintains advanced level of knowledge in lending and collection regulations and policies
• Assists members with information and services in their area of responsibility.
• Ensures confidentiality of member transactions.
• Performs related managerial and administrative duties as required.
• Maintains a safe and workable environment for subordinates while promoting a team effort among staff
• Participate in educational conferences, seminars and workshops to maintain knowledge of federal and state rules and regulations

PHYSICAL DEMANDS:

• Hand dexterity required to operate computer terminal and/or related equipment.
• Eye coordination required to operate computer/teller terminal.
• Moves around credit union between levels or floors while performing duties.
• Drives to and attends meetings as required.
• Bending and stretching in work area.
• Sitting at a desk or computer workstation for periods of time.
• Travels to Credit Union facilities/locations as required.
• Stretches and bends in vault area.
• Lifts books, ledgers, records, etc.
• Walks around Credit Union location in the performance of duties.
• Speaks and listens to customers and explains Credit Union services.

This position description covers the more prominent duties performed, and is not limited to other work duties that may be assigned.

EDUCATION/EXPERIENCE

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of leading a Lending Team; preferably within a Credit Union.
• Minimum 2 years of Collections Experience.
• Proven style of being proactive and multitasking among various projects and assets with organized, methodical system.
• Excellent verbal, written and interpersonal communication skills to maintain professional demeanor.
• Ability to work independently and on teams in a fast-paced environment.
• Advanced skills in Microsoft Office and Excel skills.
• Strong analytical skills with high attention to detail and accuracy.
• Strong organizational, time-management and prioritizing skills.

Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.