What are the responsibilities and job description for the Veterinary Receptionist position at Falls Village Veterinary Hospital?
Why Join Our Team?
Falls Village Veterinary Hospital has been a trusted name in veterinary care in the Raleigh community for over 50 years. We are a privately owned practice dedicated to delivering comprehensive, innovative, and compassionate pet care. We value teamwork, client relationships, and continuous learning.
We are seeking 1-2 Customer Service Representatives to join our front-desk team. If you’re enthusiastic, motivated, organized, and a strong communicator, this is an opportunity to grow with us. Prior experience in a medical office is preferred, but we’re happy to train the right person.
What You’ll Do:
- Greet and assist clients & patients during check-in and check-out
- Manage multiple phone lines and schedule appointments
- Enter medical records and handle client emails
- Maintain a clean and organized workspace
- Work efficiently in a fast-paced, team-oriented environment
- Clearly and compassionately communicate with clients
- Support daily operations with attention to detail and professionalism
Knowledge of Cornerstone software is a plus, but we will train!
What We Offer:
- Competitive Pay (Starting at $16.00/hr)
- Paid Time Off
- 401(k) with Matching
- Health Insurance
- Employee Pet Discount
- Employer-Paid Long-Term Disability
- Uniform Allowance
- Opportunities for Growth
Work Schedule:
- Full-time, Monday through Friday
- Some Saturday shifts required (Schedule negotiable)
Our Core Values:
At Falls Village Veterinary Hospital, we uphold a strong culture of accountability, kindness, and innovation. We expect our team members to embody our values:
✔ Kindness to all—clients, pets, and teammates
✔ Responsibility for our actions and words
✔ Courage in facing challenges
✔ Compassionate Communication with clients and colleagues
✔ Integrity in everything we do
✔ Innovation in veterinary care and education
✔ Personalized Care for each client and patient
✔ Trust & Loyalty within our team
✔ Accuracy & Efficiency in every task
About Falls Village Veterinary Hospital
Located in Raleigh, NC, Falls Village Veterinary Hospital is a 4-doctor, privately owned practice that values progressive medicine and exceptional client service. We utilize Cornerstone Practice Management Software, Idexx in-house diagnostic equipment, and Idexx reference lab services. We also participate in clinical trials, setting us apart in advancing veterinary medicine.
Ready to Join Our Team?
If you’re passionate about helping pets and their owners while working in a supportive, fast-paced environment, we’d love to hear from you!
Learn More: www.raleighncvet.com
Work Location: In-person, Raleigh, NC
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Rotating weekends
Work Location: In person
Salary : $16