What are the responsibilities and job description for the Retail Customer Experience Associate position at Falmouth Ace Hardware?
Job Descriptions: Sales Associate
Position Summary
The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.
Major Responsibilities
The major responsibilities for this position include:
- Ensure each customer receives outstanding service
- Maintain awareness of all promotions and advertisements.
- Execute the daily operational, day-to-day goals and priorities assigned by store management
- Actively participate in staff meetings
- Uphold merchandising and store cleanliness standards
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
- Responsive of safety issues
- Conscious of shoplifting activity
- Aid customers in locating merchandise
- Answer customers’ questions and provide information on procedures and policies
Minimum Requirements
The minimum requirements for this position include:
- Education/Training: High School degree - some college - preferred. Possess good knowledge of hardware related products along with a willingness to learn.
- Previous experience in a retail environment.
- Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
- A commitment to service excellence and customer satisfaction
- Solid team player with excellent interpersonal skills
- Excellent communication skills and organizational ability, high attention to detail, and ability to multi-task
- Ability and willingness to work flexible hours to meet the needs of the business
Physical Requirements
The minimum physical requirements for this position include:
- Must be able to lift 50 pounds frequently to load and unload customer orders.
- Ability to stand for an extended period of time
- Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth.
Job responsibilities may change based on the needs of the business.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $20