What are the responsibilities and job description for the Lead HVAC Service Technician position at Falso - Service Experts?
Join Our Team of Experts
We believe in doing what is right for our customers and employees. We provide training, support, and opportunities for unlimited professional growth.
Discover the Benefits of Working with Us
Top Pay and Rewards
- Our top service technicians earn over $130,000 annually, with total compensation including hourly pay, spiffs, and commissions.
Generous Time Off
- 20 paid days off within your first year of employment (vacation and national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during slow seasons due to our extensive customer base
- Able to advance and grow your career across the U.S.
- Hold onto more of your paycheck with company-sponsored medical, dental, and vision insurance programs
- Company-provided smartphone, tablet, uniform plan, and tool replacement program
- Improve your skills with our internal Training Academy
- Best-in-class 401(k) retirement savings plan with attractive company matching contributions
- Company-paid employee life insurance with options for you and your family
- Short-term and long-term disability insurance options to protect you and your family
- Supplemental benefit programs such as legal advice, pet insurance, and health advocacy
Become Part of the Largest HVAC Team: Service Experts Heating, Air Conditioning, & Plumbing
Your Key Responsibilities:
- Perform residential and commercial service calls under minimal supervision
- Analyze, diagnose, and resolve customer problems in a courteous and professional manner
- Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment
- Inspect equipment to identify potential problems and prevent premature breakdowns
- Complete routine maintenance and equipment cleaning as needed
- Deliver and remove parts and equipment for service work
- Use a hand-held device to record customer call information and complete paperwork
- Communicate with dispatch and ensure accurate status reports
- Provide excellent customer service and promote products and services
- Ensure company property, vehicles, and tools are properly maintained and accounted for
- Represent the company professionally and ethically in all business matters
- Follow standard procedures and processes
- Perform similar duties as assigned
- Regular, reliable attendance
Health and Safety Roles and Responsibilities:
- Report any unsafe acts, conditions, or hazards to your supervisor immediately
- Correct substandard acts or conditions within your area of control
- Use personal protective equipment as prescribed by company programs
- Comply with general rules and operate devices or equipment as prescribed
- Participate in safety initiatives and report injuries or incidents
- Do not engage in pranks, contests, or rough behavior that may endanger others
Qualifications:
- High school diploma or GED with additional training and 5 years of experience in HVAC
- Valid technical training certification required
- Hold all necessary licensing or certification for your geographical area
- EPA and safety certifications required
- Skilled at servicing heating, air conditioning, and ventilation equipment
- Proficient mechanical aptitude and able to operate all necessary tools and equipment
- Effective communication and time-management skills
- Valid driver's license with an acceptable driving record
- Available to work flexible hours and on-call shifts
- Ability to stand, walk, climb ladders, and maneuver in various environments
Annual Compensation Range: Minimum $64,812.8; Maximum $97,219.2
Salary : $130,000
