What are the responsibilities and job description for the Host/Hostess position at FAM HOLDINGS LLC?
Description:
Overview:
We are seeking a friendly and outgoing individual to join our team as a Host/Hostess. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere.
Duties:
- Greet guests with a warm and friendly smile upon arrival
- Escort guests to their tables and provide menus
- Assist in coordinating seating arrangements to ensure efficient table turnover
- Answer phone calls and assist with reservations or inquiries
- Maintain cleanliness and organization of the host/host station
- Collaborate with servers and kitchen staff to ensure smooth dining experience for guests
- Handle guest concerns or complaints with professionalism and escalate when necessary
- Assist with other duties as assigned
Qualifications:
- Previous experience in a hospitality or customer service role preferred
- Familiarity with Tabit POS or similar restaurant POS systems is a plus
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Professional demeanor and positive attitude
- Knowledge of phone etiquette and ability to handle high call volumes
