Director, Residential Services

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Role Purpose:

The Director, Residential Services is a high-visibility, high-impact role responsible for developing and executing Residential Service strategies and the full scope of deliverables for the BEUMER Group organization in North America. The primary purpose of this role is leading and managing a team of technical professionals to achieve company objectives relating to the customer, safety, market, and financial outcomes. Key result areas for which the Director is accountable include excellent in execution, safety, growth, customer satisfaction and business development, among others. Further, the Director will drive intentional continuous improvement, risk mitigation, and develop high-performing individual contributors and an integrated team that thinks and acts as BEUMER Group.

Key Responsibilities

• Full circle management as it relates to the Residential Service Program of the BEUMER Group specific to the North American region/market.
• Directly managing the Site Managers who work at each of the customer sites and in turn directly manage the BEUMER engineers who provide maintenance on the BEUMER group products, system improvements, specialist advice and repairs.
• Designs and lead sales strategy to penetrate new and existing customers. Develops annual sales and strategic business plans. Manage all related process, including training, mentorship, performance measurement, and management.
• Build, develop, and manage team capable of executing O&M on site operations.
• Enhance key Customer relationships; develop and implement strategies for expanding the company’s Customer base.
• Proactively cultivate and leverage Customer insights to identify business opportunities and strategies.
• Lead and assist with complex sales and technical presentations, request for proposals, proposals, and negotiations.
• Collaborate very closely with the Executive Line Leader and CoC to develop the technical solutions, technical proposals and cost estimate based on the customer's requirements. Further develop coordinated practices and procedures for maintenance issues, system improvements, specialist advice and repairs.
• Ensure as-sold margins are maintained by collaborating closely with onsite management and other company professional services.
• Direct strategy for the further development of key account base, including margin development, and account retainment.
• Model our Leadership Principles, and visibly and authentically lives our Core Values of: Integrity and Ethics; Customer Focus; Quality and Innovation; Teamwork; and Sustainability.
  
  

• Education: Bachelor's degree in Business, Engineering, or related field. Master's degree in Business Administration desired.
• Ten (10) plus years of O&M operations and management and/or automation experience in internationally matrixed organizations coupled with direct applicable experience at a management level. P&L responsibility at a segment level is desired.
• Demonstrated experience building a successful team and coaching individual contributors.
• Exceptional track record of developing and implementing execution and safety strategies that have consistently met or exceeded planned objectives.
• Demonstrably successful experience in inspiriting, motivating, and leading People; developing and leading high-functioning teams; strategic and operational planning and budgeting; defining, setting targets for, analyzing, and applying performance metrics to drive qualitative and quantitative improvements; short- and long-term workforce planning and talent development and retention; strategic workflow evaluation, design, and optimization; change design and change management.
• Successful experience in order intake forecasting, execution-to-forecast, and active order intake risk identification, and mitigation.
• Excellent communication and influencing skills at all levels (both internal and external), and competence in making timely, effective, principle-based decisions.
• Ability to travel up to 25%, as per business needs.
  
  

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:

• Medical and Dental Insurance
• 401k Retirement Plan with a generous match, because we care about your future
• Life Insurance is provided free for all employees
• Generous amount of paid time off

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

All of your information will be kept confidential according to EEO guidelines.