Hospitality Specialist (Evening Part-Time Hours)

Hospitality Specialist (Evening Part-Time Hours)

Families and Youth Innovation Plus is hiring a Hospitality Specialist (Evening Part-Time Hours); Location: Main Office. Hours: Monday from 2 pm-6 pm, Tuesday-Friday from 2 pm-7 pm, hours).

The Hospitality Specialist provides support as the primary greeter, front desk attendant, customer service agent, and administrative support person. As the key greeter of staff, participants, families, and the community, this position is responsible for providing a safe, warm, welcoming, and affirming experience. Additionally, this role facilitates and coordinates centralized scheduling functions.

This position is designed to be to front-end service with a priority focus on delivering excellent, quality, trauma-informed, and culturally responsive customer service to program participants and their families, community partners and stakeholders, and agency personnel. This position is a key role within a division that provides a responsive, informed, unbiased, affirming, and inclusive approach and menu of services to a very diverse population, gender variance (people with varied gender identity, expression, or behaviors), marginalized, underrepresented, and BIPOC communities who have varying life experiences including substance use and abuse, homelessness, and traumatization, legal involvement, system involvement, domestic violence, mental health needs, teen pregnancy, learning challenges, poverty, etc.

Competencies

• Planning and Organizing
• Attention to Detail
• Problem-Solving
• Diversity and Inclusion
• Information Management
• Fostering Communication
• Professionalism

Key Responsibilities

• Provide exceptional customer service to all scheduled and walk-in appointments
• Greet and direct all visitors, including vendors, participants, and customers, in a welcoming and professional manner
• Ensure the completion of paperwork as visitors sign in, and ensure compliance with security procedures
• Input verified information about intake and appointment scheduling into appropriate fields of the computer database and EMR-BEAR and/or other database systems.
• Manage all incoming calls and emails, remaining professional and courteous at all times
• Schedule participants for appointments and manage rescheduling
• Ensure a professional presentation in person, on the phone, and in writing
• Knowledge of office management systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Process correspondence to other agencies, staff, and clients by the policies and procedures related to confidentiality.
• Ensure that all correspondence is recorded, and escalate communication efficiently when required
• Receipt and distribute incoming and outgoing mail
• Manage division/center calendar and building use requests (reservations)
• Provides some 'light cleaning' tasks as assigned
• Handle special administrative projects, including overflow work from department and executive assistants

Qualifications and Experience

• High School Diploma
• Familiarity with office organization and optimization techniques
• Excellent written and verbal communication skills
• Integrity and professionalism
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms.
• Ability to adapt to changes in the work environment, manage competing demands, and can deal with frequent change, delays, or unexpected events without losing sight of objectives or completing tasks
• Ability to multitask, prioritize, and work under pressure without losing sight of objectives
• Communication and organizational skills, as well as Project Management skills, bookkeeping skills, and time management skills.
• Applicants who are bilingual or who have appointment scheduling experience are especially encouraged to apply