Associate Clinic Administrator

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Annual Compensation Range: $55,000 - $65,000.

Position Overview: The Associate Clinic Administrator oversees the daily administrative operations of the assigned clinic to ensure workflows are functioning properly and the appropriate infrastructure is in place to deliver efficient and effective care and the optimal patient experience.

Essential Responsibilities:

• Manages and develops an effective support staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Establishes and monitors staff safety and regulatory compliance.
• Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire customer experience.
• Works with Clinical Director and Regional Clinic Administrator to implement best practices and operational workflows at the clinic level. Participates in clinic-level monthly operating report with Clinic Director to measure performance of clinic and set strategic goals.
• Identifies and reports maintenance and facility repairs, purchases equipment and supplies, facilitates emergency preparedness exercises, and distributes of clinic phone rosters.
• Manages provider scheduling, training scheduling and administrative responsibilities for all clinical support employees. Plans and coordinates work assignments and schedules of all clinic support staff; approves staff timekeeping according to policy.
• Manages and coordinates operations and activities of the clinic front desk staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.
• Monitors customer satisfaction surveys. Resolves and communicates provider and customer inquiries, incidents, and complaints.
• With support from Regional Clinic Administrator, functions as the HR liaison and performs HR/Payroll related duties as assigned for clinics in cooperation with Human Resources department assigned partner.

Supervisory or Managerial Responsibility:

• Directly supervises 3-5 employees within the clinic

Other Duties:

• Other duties as needed and assigned by supervisor.

Minimum Qualifications:

• Associate's Degree in Business, Healthcare, Marketing or related field required.
• One year of healthcare or business operations experience and one year experience leading people, preferably in a multisite healthcare service clinic or physician services environment, required.
• Experience with Microsoft Office Suite and Project Management Software required.

Work Environment and Conditions:

• Occasionally required to stand, walk, climb, balance, bend, stoop, kneel, crawl and lift 20 pounds.
• Frequently required to sit, talk, or hear and work in front of a computer.
• Continually required to utilize hand and finger dexterity.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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