Patient Service Representative - Clinic Coordinator

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Hourly Compensation: $21.00 - $22.50

Position Overview: The Patient Service Representative – Clinic Coordinator will provide administrative support to the Clinic Leadership in clinics with 20 or more providers by performing a wide range of basic office support tasks. They will be the support Clinic Leadership in ensuring effective care and optimal patient experience.

Essential Responsibilities:

• Collaborated with cross-functional teams to ensure excellent quality and timeliness throughout the entire customer experience.
• Works with Clinic Leadership to support with administrative, and location-specific tasks including but not limited to maintenance and facility repairs, equipment and supplies purchasing, escalation of IT issues, distribution of clinic phone rosters.
• Periodically audits clinic in accordance with established operational and safety supplies.
• Assists clinic leadership in handling provider schedules, training schedules, and other administrative responsibilities.
• Assists the clinic leadership in maintaining customer satisfaction surveys by pulling all necessary data.
• Maintain all necessary reports and utilize reports to keep clinic leadership appraised of reported data.
• Performs other clerical duties as needed by clinic leadership such as developing PowerPoints, Word documents, and excels, completing monthly and quarterly forms, and scheduling meetings as requested.
• Performs front desk duties as needed for coverage purposes.
• Occasionally trains on basic front desk duties

Supervisory or Managerial Responsibility:

• None

Other Duties:

• Other duties as assigned.

Minimum Qualifications:

• High School diploma or equivalent required.
• 1 year experience working in clerical healthcare required
• 6 months medical front desk receptionist experience or administrative experience at FCC preferred
• Electronic Medical Record experience
• Experience with Microsoft Office Suite preferred

Location: Circle Clinic - 2860 South Circle Dr, Colorado Springs, CO 80906

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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