Master Schedular/ Call Center Lead

Join Our Team as a Master Scheduler & Call Center Lead – Make an Impact in Healthcare!

Are you someone who enjoys helping others and providing excellent customer service? Do you have experience in scheduling or managing phone calls? If so, Family Care Health Centers (FCHC) wants you to be part of our team as a Master Scheduler ~ Call Center Lead!

In this important role, you’ll be the go-to person who connects patients, staff, and healthcare professionals, making sure everyone’s needs are met. As a leader in our Operations team, you’ll also get training in different areas, making this a great opportunity for someone who likes variety and wants to grow their skills.

What You’ll Do:

• Manage Scheduling: Create and update schedules for providers, patients, and the health center to keep things running smoothly.
• Customer Service: Be the first point of contact for patients and staff, answering questions and making sure everyone’s needs are taken care of.
• Phone Management: Answer and direct calls, help patients with questions, and make sure things are taken care of quickly and accurately.
• Track Appointments: Monitor appointments, cancellations, and no-shows. Follow up to make sure everything is on track.
• Train & Lead: Create training materials for new team members and lead training sessions to ensure everyone is prepared to do their job well.

Why You Should Apply:

• Leadership Opportunity: Take charge of the scheduling and call center operations, leading a team that helps keep everything organized.
• Help the Community: You’ll play an important role in making sure patients get the care they need by keeping appointments on track.
• Room to Grow: You’ll have the chance to learn new skills, get cross-trained in different areas, and move up in your career.

What We’re Looking For:

• Experience: 10 years working in a medical office or a similar customer service job.
• Education: High School Diploma is required; a Bachelor’s Degree in Health Management is a plus, but not necessary.
• Skills: Comfortable managing call center operations and creating schedules for a busy office.
• Customer Service: Must be friendly, helpful, and able to communicate well with patients and staff.
• Tech Skills: Experience with data entry and using scheduling systems. You should be able to type at least 40 words per minute and be familiar with medical scheduling software.

If you’re ready to make a difference in a community health center and grow your career in healthcare, we’d love to hear from you!

Apply Now to join a team dedicated to providing affordable and accessible healthcare to those in need.

Job Type: Full-time

Pay: $16.85 - $23.75 per hour

Expected hours: 40 per week

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office: 10 years (Required)

Language:

• Spanish (Preferred)
• Bosnian (Preferred)
• Vietnamese (Preferred)

Ability to Commute:

• St. Louis, MO 63111 (Required)

Work Location: In person

Salary : $17 - $24