Patient Support Specialist- Bilingual

Overview: Family Centers is seeking a dynamic, flexible and organized individual to join our health healthcare team as a Bilingual (Spanish/English) Patient Support Specialist.

As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth operational flow within the community health clinic. The clinic, an FQHC (Federally Qualified Health Center) provides primary healthcare, dental and mental health services to those living in Greenwich Public Housing communities and the surrounding neighborhoods.

Responsibilities:

• Greet and assist patients with professionalism and courtesy.
• Manage phone calls, schedule appointments, and maintain an organized appointment calendar.
• Collect and verify patient information, insurance details, and other confidential documentation.
• Facilitate patient check-in and check-out process efficiently.
• Provide accurate information to patients regarding services, policies and procedures.
• Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Requirements:

• Associates Degree or Business Institute Certificate
• Fluent in English and Spanish.
• Professional communication and customer service skills
• Strong organizational abilities and attention to detail
• Proficiency with Microsoft office software
• Ability to work onsite 5:00pm – 8:00pm Tuesday & Thursdays
• Comfortable with providing translation services in Spanish for patients and staff.

Preferred:

• At least two years prior administrative/call center/customer service experience
• Experience with administration of electronic medical records (EMR) - EPIC
• Exposure/experience with medical terminology and provider billing practices
• Demonstrated understanding of HIPAA regulations

If you are a dedicated professional with a passion for patient care and meet the requirements above, we invite you to apply for this exciting opportunity! Please submit your resume, cover letter and salary requirements at www.familycenters.org/careers .

About Family Centers:

Family Centers is a private, nonprofit organization offering health, education and human service program to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 23,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.

Family Centers is a United Way, Community Fund of Darien and New Canaan Community Foundation partner agency and is a member of the Connecticut Council of Family Service Agencies and the Alliance for Children and Families. The agency is also accredited by the National Association for the Education of Young Children (NAEYC), The Joint Commission, licensed by the State of Connecticut Department of Public Health, and is a Department of Children and Families-licensed child psychology center.

Rewards:

Salary commensurate with experience. A suite of benefits including generous paid time off, medical, dental, vision, tax-free spending accounts, disability, life and AD&D insurance. Additional benefits include an employee assistance plan, pet insurance, critical accident and illness, wellness services, tuition assistance, and retirement savings. The opportunity to work for an employer consistently rated one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and a perfect 100 Encompass rating by Charity Navigator 10.

Special Note: As the COVID-19 pandemic continues to impact our community and beyond, it is Family Centers’ commitment to the safety of employees, contractors, volunteers, patients, clients, and student interns, by requiring proof of vaccinations for COVID-19 (or have an approved medical or religious exemption on file).

For more information and to apply, please visit http://www.familycenters.org/careers or on our LinkedIn page

Family Centers is an Equal Opportunity Employer and offers a competitive salary, training, and generous benefits package

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Greenwich, CT 06830 (Required)

Ability to Relocate:

• Greenwich, CT 06830: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $48,000