What are the responsibilities and job description for the Senior Client Support Specialist position at Family Centers?
Overview : Family Centers is seeking a dynamic, flexible and organized individual to join our team as a Bilingual (Spanish/English) Senior Client Support Specialist.
As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth operational flow within the agency. Family Centers is an FQHC (Federally Qualified Health Center) providing mental health and outreach services.
Responsibilities
About Family Centers
Family Centers is a private, nonprofit organization offering health, education and human service program to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 23,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.
Family Centers is a United Way, Community Fund of Darien and New Canaan Community Foundation partner agency and is a member of the Connecticut Council of Family Service Agencies and the Alliance for Children and Families. The agency is also accredited by the National Association for the Education of Young Children (NAEYC), The Joint Commission, licensed by the State of Connecticut Department of Public Health, and is a Department of Children and Families-licensed child psychology center.
Rewards
Salary commensurate with experience. A suite of benefits including generous paid time off, medical, dental, vision, tax-free spending accounts, disability, life and AD&D insurance. Additional benefits include an employee assistance plan, pet insurance, critical accident and illness, wellness services, tuition assistance, and retirement savings. The opportunity to work for an employer consistently rated one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and a perfect 100 Encompass rating by Charity Navigator 10.
Special Note: As the COVID-19 pandemic continues to impact our community and beyond, it is Family Centers’ commitment to the safety of employees, contractors, volunteers, patients, clients, and student interns, by requiring proof of vaccinations for COVID-19 (or have an approved medical or religious exemption on file).
For more information and to apply, please visit http://www.familycenters.org /careers or on our LinkedIn page
Family Centers is an Equal Opportunity Employer and offers a competitive salary, training, and generous benefits package
As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth operational flow within the agency. Family Centers is an FQHC (Federally Qualified Health Center) providing mental health and outreach services.
Responsibilities
- Oversite of 2 Client Support Specialists
- Working with the facilities manager to ensure overall functionality, maintenance, safety, and security of the building is attended to.
- Verifying and understanding client medical insurance and insurance eligibility
- Managing phone calls and agency outlook calendars
- Collecting and verifying patient information and other confidential documentation.
- Providing accurate information to patients regarding services, policies and procedures.
- Greeting and assisting patients with professionalism and courtesy.
- Associate’s degree or Business Institute Certificate
- Supervisory experience
- At least two years prior Administrative or Medical AA/Receptionist experience required
- Fluent in English and Spanish.
- Professional communication and customer service skills
- Strong organizational skills and attention to detail
- Exposure/experience with provider billing practices
- Proficiency with Microsoft office software including Outlook, Word and Excel
- Comfortable with providing translation services in Spanish for patients and staff.
- Demonstrated understanding of HIPAA regulations
- Experience with EMR Software – EPIC a Plus
About Family Centers
Family Centers is a private, nonprofit organization offering health, education and human service program to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 23,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.
Family Centers is a United Way, Community Fund of Darien and New Canaan Community Foundation partner agency and is a member of the Connecticut Council of Family Service Agencies and the Alliance for Children and Families. The agency is also accredited by the National Association for the Education of Young Children (NAEYC), The Joint Commission, licensed by the State of Connecticut Department of Public Health, and is a Department of Children and Families-licensed child psychology center.
Rewards
Salary commensurate with experience. A suite of benefits including generous paid time off, medical, dental, vision, tax-free spending accounts, disability, life and AD&D insurance. Additional benefits include an employee assistance plan, pet insurance, critical accident and illness, wellness services, tuition assistance, and retirement savings. The opportunity to work for an employer consistently rated one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and a perfect 100 Encompass rating by Charity Navigator 10.
Special Note: As the COVID-19 pandemic continues to impact our community and beyond, it is Family Centers’ commitment to the safety of employees, contractors, volunteers, patients, clients, and student interns, by requiring proof of vaccinations for COVID-19 (or have an approved medical or religious exemption on file).
For more information and to apply, please visit http://www.familycenters.org /careers or on our LinkedIn page
Family Centers is an Equal Opportunity Employer and offers a competitive salary, training, and generous benefits package
