What are the responsibilities and job description for the Security Guard position at Family & Children's Services Career Page?
As a Hospitality & Safety Specialist, you'll greet and assist clients and visitors, maintain a safe and secure environment, build positive relationships, handle issues and complaints professionally, and serve as a role model for our organization's culture. Your passion for helping others, excellent communication skills, and ability to work independently will be essential in this rewarding and challenging role.
POSITION SPECIFIC DUTIES AND RESPONSIBILITIES:
Greet and assist clients and visitors with a warm, friendly demeanor, providing directions, information, and exceptional customer service. Maintain a safe and secure environment by assessing potential safety concerns, responding to emergencies, enforcing safety measures, and conducting threat assessments. Build positive relationships with staff and clients through open communication, empathy, and promoting a sense of community and belonging. Handle client issues and complaints promptly and professionally, ensuring every person feels heard, understood, and satisfied. Serve as a role model by exhibiting positive behaviors and encouraging an environment that promotes hope, motivation, and resilience. Organize and conduct safety training programs for employees. Implement crisis prevention and management techniques as needed.
PERFORMANCE COMPETENCIES:
Customer Service Safety and Security Awareness Crisis Management Interpersonal Communication Conflict Resolution Collaboration Adaptability
EDUCATION:
Must be a high school graduate or have HS equivalent. The candidate must possess a Phase I & II CLEET unarmed card or be willing to obtain it within 90 days of the hire date.
KNOWLEDGE/SKILLS/ABILITIES:
Safety and Security Procedures: Essential for assessing risks, enforcing safety measures, and responding effectively to emergencies. Hospitality and Customer Service Standards: Crucial for creating a welcoming environment and ensuring client satisfaction. Crisis Management: Vital for handling emergencies, applying protocols, and maintaining calm under pressure. Strong Interpersonal Communication: Key for building rapport, providing clear information, and addressing client issues effectively. Problem-Solving: Critical for resolving client and visitor issues promptly and professionally. De-escalation Techniques: Necessary for managing conflicts and high-stress situations, ensuring a calm and controlled environment. Empathy and Active Listening: Important for addressing client concerns and making them feel understood and valued. Decision-Making in High-Stress Situations: Needed for quick, sound judgment during crises or emergencies, ensuring safety and control
EXPERIENCE:
1 year experience in customer service, security, or a related field. Experience in healthcare or behavioral health setting preferred.
