Patient Service Coordinator

Job Title: Patient Service Coordinator

Location: Family Chiropractic, Cranberry Township

Job Type: [Full-time/Part-time]

Overview:

Are you passionate about providing exceptional customer service and making a positive impact on people’s lives? Family Chiropractic in Cranberry Township is seeking a dedicated Patient Service Coordinator to join our vibrant team. As a Patient Service Coordinator, you’ll be the first point of contact for our patients, ensuring they feel welcomed, supported, and valued from the moment they walk through our doors. This is a great opportunity for an individual who thrives in a fast-paced, patient-centered environment and is committed to delivering the highest level of service.

If you are motivated by making a difference in the lives of others and want to be part of a passionate team that prioritizes compassionate care, then Family Chiropractic is the place for you!

Key Responsibilities:

• Patient Interaction: Greet and check in patients warmly, ensuring they feel welcomed, valued, and comfortable. Answer all incoming calls with professionalism, kindness, and attentiveness, addressing patient inquiries and scheduling needs.
• Appointment Management: Schedule patient appointments, confirm details, and manage calendar efficiently to optimize provider time. Coordinate with patients for follow-up care and additional services as required.
• Front Desk Operations: Manage the front desk to ensure a seamless flow of operations, including organizing patient records, confirming appointments, managing waiting times, and maintaining a clean, inviting environment.
• Patient Advocacy: Act as a liaison between patients and our doctors, addressing concerns and ensuring a high level of satisfaction throughout their care.
• Documentation: Input accurate patient data into our electronic medical records (EMR) system and ensure HIPAA compliance with confidentiality and privacy standards.
• Problem Resolution: Resolve patient issues and concerns with a positive, proactive approach. Maintain a calm and empathetic demeanor while ensuring patients’ needs are met.
• Team Collaboration: Work closely as a team to support the patient experience, assist in coordination of care, and ensure smooth daily operations.

Qualifications:

• Excellent communication skills, both verbal and written
• Strong organizational skills with an ability to manage multiple tasks and priorities
• Proficiency in Microsoft Office Suite and experience with basic computer functions
• A passion for delivering outstanding customer service with a focus on patient care and satisfaction
• Ability to work under pressure, manage a fast-paced work environment, and maintain attention to detail
• Must be a team player with a positive attitude and strong problem-solving abilities

Attributes for Success:

• Compassionate, caring, and empathetic nature toward patients and their needs
• A solutions-oriented mindset and a commitment to delivering an exceptional patient experience
• Detail-oriented, organized, and reliable
• Self-motivated with a strong sense of accountability
• Adaptable and able to thrive in a dynamic environment

Why Join Us at Family Chiropractic?

• Impactful Work: Help make a difference in our patients’ lives by providing compassionate, top-quality care in a welcoming and supportive environment.
• Great Work Environment: Join a dedicated team of professionals who are passionate about holistic care and helping people live their best lives.
• Opportunities for Growth: At Family Chiropractic, we believe in developing our team members. Take advantage of opportunities for professional development and career advancement.
• Community-Focused: As a locally owned practice, we are deeply committed to the well-being of our Cranberry Township community.

If you are a customer-focused, compassionate individual who loves helping others, apply today to become a Patient Service Coordinator at Family Chiropractic . Help us provide exceptional care and service to our patients while being part of a positive and supportive team!

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• Employee discount
• Gym membership
• Opportunities for advancement
• Paid time off
• Professional development assistance

Schedule:

• No weekends

Application Question(s):

• Are you driven by setting and hitting goals? What specifically drives you and gets you out of bed in the morning?
• Are you a self-starter and enthusiastic about life? What excites you?
• Are you willing to fully-engage with patients on a daily basis and have fun celebrating them? What are you passionate about?

Work Location: In person

Salary : $20