What are the responsibilities and job description for the Care Coordination Assistant position at Family Christian Health Center?
Position Summary
The Care Coordination Assistant supports the Care Coordination program by collaborating with providers and community resources to meet patients’ healthcare and social needs. The Assistant assists patients in closing care gaps and improving clinical outcomes.
Essential Duties and Responsibilities
- Conduct outreach follow-ups for patients with emergency department visits or recent hospitalizations
- Perform and document patient intake to identify healthcare needs
- Utilize electronic medical records (EMR) to schedule follow-up appointments and document care coordination activities
- Work with healthcare staff to obtain orders, referrals, diagnostic results, and consultation reports to meet care gaps
- Provide patient education on the importance of preventive care and screenings
- Track and document patient outreach efforts
- Monitor patient progress toward closing care gaps
- Provide timely updates regarding patient status and data to the Quality Care Nurse Manager
- Complete the Social Determinants of Health Screening
- Identify and refer patients to appropriate community programs based on their needs
- Other Duties as assigned to ensure quality care.
Qualifications
Education/Licensure/Certification
- High school diploma or equivalent
- Relevant healthcare certification
- Basic Life Support certification
Experience/Competencies
- Minimum of three years experience in a healthcare setting
- Knowledge of medical terminology
- Basic computer and data entry
- Excellent verbal and written communication and interpersonal skills
- Strong organizational and time management skills to manage patient caseloads
- Proficient in using EMR
- Ability to prioritize tasks
- Ability to navigate healthcare systems
