Eligibility Specialist

Family Connections has 2 openings for a Eligibility Specialists. We can hire in Billings MT or Great Falls MT. Positions will either be fully remote or hybrid with 1 day a week in the Great Falls office for the Great Falls hires.

This is a fulltime position M-F in Great Falls, 8am-5pm with periodic outreach on nights and weekends. During training, there will be time spent in Great Falls to learn the position. Skills needed:

• A keen attention to detail, accuracy and proficient math skills, strong communication and customer service skills with diverse populations, and organizational skills
• Two years of computer experience including Microsoft Office capabilities and experience with database programs preferred
• College course work in human services, early childhood, elementary education and experience in case management is highly desired
• A combination of experience in case management, customer relations, or general office experience may also suffice as qualifications

Position Role: to honor and support the families of young children through the Best Beginnings Child Care Scholarship by developing and promoting working relationships with families and partner agencies, provide coordinated collaborative outreach and support to families, services for the homeless and vulnerable populations, gather data with units and phone conversations/meetings, and collaborate with CPS, Pathways, OPA, CSED, in order to gain child care services for families in an efficient and empathic manner.

• Successful applicant will figure income, approve child care, and be empathetic and supportive while also assisting families in connecting with resources and support services in the community. Wage is $18 /hour DOE.
• Important ethics and values must be held in high regard and utilized in your with work with families, providers, and treatment of co-workers and these values are care, confidentiality, honesty, integrity, and responsibility just to name a few
• Employment is contingent on results from background check. Essential functions: Ability to lift 25 lbs., manual dexterity and ability to sit for extended periods.

To apply for the Eligibility Specialist position:

• Email a cover letter, and resume to Veronica Moldenhauer at veronica@fc406.org

Eligibility Processing:

• Comply with all CCB policies with arm rules from DPHHS and procedures created by CCB to guide all determinations, invoice paying, changes processing, and more on all cases regardless of being TANF, CPS, Non-TANF, Teen, Working Caretaker, or Adoption Subsidy.
• Accurately approve families with the Best Beginnings Child Care Scholarship program to avoid errors for the Error Rating process performed by CCB
• Complete child care application process in CCUBS for child care scholarships within 7 business days
• Interview all new applicants to explain application and scholarship process and requirements in person or over the phone. Follow procedures if unable to connect with parent.
• Customer service is important to FCMT and CCB, this position needs to deliver professional, helpful, high quality service continuously with any family.
• Information on quality care, child care options, STARS to Quality information, best practices on child development, meaningful parent and family engagement, physical and developmental health, early care programs like Head Start will be shared with all families met with. Many items are addressed in the Resource Guide created by FCMT.
• Supply families with the Family Resource Guide with details on the services within, supply the 211 number as needed, and give them resource agencies from the Voices of Hope link online.
• Collaborate with partner agencies such as CSED, CPS, OPA, Pathways, and Tribal TANF agencies.
• Review all Self Employed cases with the Lead Eligibility Specialist
• Refer families who have children with special needs to the Lead Eligibility Specialist for the special needs assessment.
• Assist with case notes and any other CCUBS Web items that need to be inputted.
• Provide Technical Assistance to parents and providers on the scholarship program
• Provide opportunities for parents or providers to meet in-person within and outside normal workday requirements (provide community opportunity for a meeting even if a fully remote eligibility worker)
• Communicate licensing problems to appropriate staff.
• Update CCUBS system with changes to cases.
• Audit, prepare invoice alerts, and pay monthly invoices from child care providers by the first processing date to follow submission from the child care provider.
• Investigate and copy all relevant information needed for overpayments to hand over to Operations Director for processing in a timely manner.
• Research and prepare documentation for Administrative Reviews and Fair Hearings.
• Resolve problems and concerns regarding current case load.
• Check current caseload amount and report to supervisor if close or over 150 cases
• Accountable for taking action on alerts that come in daily for subsidy programs from CCUBS.
• Keep medical information in a red file and follow all HIPPA guidelines and training
• Maintain confidentiality of all case file information, CCUBS information, FCMT information, and yearly sign off on this important agency and CCB driven policy
• Attend the multiple weekly Family Services meetings to bring questions and clarifications and attend Conference calls that CCB and/or Operations Director requests
• Attend all Staff Meetings and any meetings assigned by Operations Director
• Creates a team-building atmosphere, is interested in agency goals, and supports team members
• Provide any technical assistance requested unless out of normal procedures, then refer them to Operations Director
• Daily review email direction from CCB, Operations Director, Procedure updates, and comply with these changes
• Peer review Non-TANF cases up for recertification/new applications utilizing the peer review form within 24 hours of receipt
• Review performance evaluation tool and comply with expectations with either satisfactory or above satisfactory performance and track this work on the form at the end of the Performance Tool throughout the year
• Accurately compile and supply the required unit data to the Operations Director by the 10th of the month following each quarter
• FCMT Yearly Fundraiser: gain a raffle prize within your group, help gain golf teams, staff the event, set up or tear down the event, and help in any way that you can positively impact and help the event have success.

To apply for the Eligibility Specialist position:

• Email a cover letter, and resume to Veronica Moldenhauer at veronica@fc406.org

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Great Falls, MT 59401

Salary : $18 - $21