What are the responsibilities and job description for the Call Center Client Service Representative position at Family Credit Management?
Job Description
Job Description
About Us : Are you passionate about helping others and making a difference? Family Credit Management, a nationwide leader in debt management, is seeking friendly, compassionate, and focused individuals to join our team. As a Client Services Representative, you'll play a vital role in supporting our clients on their journey toward financial wellness.
What You'll Do :
- Assist clients primarily through email and text, with occasional phone calls as needed.
- Provide professional, compassionate, and effective communication to ensure clients receive the full benefits of our program.
- Research and resolve client issues promptly and thoroughly.
- Follow up with clients to ensure all concerns are addressed.
- Collaborate with the team while working independently to achieve department goals.
What We're Looking For :
Why You'll Love Working Here : We value our employees and are committed to creating a supportive, collaborative, and mission-driven workplace. As a full-time team member, you'll enjoy :
Ready to Join Us? If you're ready to make a meaningful impact and join a supportive team, we'd love to hear from you! Apply today and take the first step toward an exciting career at Family Credit Management.
All positions are on-site at our Rockford Office at 4306 Charles Street.
Hours are Monday-Friday 8 : 30AM-5 : 00PM
Job Posted by ApplicantPro
