What are the responsibilities and job description for the Front Desk Receptionist position at Family Dentistry?
About Us: We are a well-established, patient-centered dental practice dedicated to providing high-quality care in a friendly, comfortable environment. We are seeking a motivated and organized individual to join our front desk team. If you have software and enjoy working in a fast-paced, customer-focused environment, we’d love to meet you!
Job Responsibilities:
- Patient Scheduling: Schedule, reschedule, and confirm patient appointments using Open Dental software. Ensure accurate appointment information and minimize scheduling conflicts.
- Insurance Verification & Billing: Verify patient insurance benefits, submit claims, and follow up on outstanding claims. Process co-pays and payments at the time of service.
- Front Desk Operations: Greet patients as they arrive, check in and out, and ensure all necessary forms are completed. Provide excellent customer service in person and over the phone.
- Patient Communication: Send appointment reminders, recall notices, and other patient communications via phone, email, or text. Address patient inquiries and concerns promptly.
- Patient Records Management: Maintain accurate and up-to-date patient files, including medical history, treatment plans, and insurance information, within Open Dental.
- Billing & Payments: Process patient payments, issue receipts, and assist in financial collections. Manage patient balances and insurance payments.
- Administrative Support: Assist with day-to-day office operations, including managing the front desk, answering phone calls, and handling correspondence.
- Team Collaboration: Work closely with the dental team to ensure smooth patient flow and effective office operations.
Requirements:
- is required.
- Previous dental office or medical front desk experience preferred.
- Excellent communication and customer service skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Ability to work well independently and as part of a team.
- Proficiency in using office equipment and basic computer skills.
- Knowledge of insurance verification, claims submission, and billing procedures is a plus.
Benefits:
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and training.
- Positive and supportive work environment.
How to Apply: Please submit your resume and cover letter to [email address] or apply in person at [office address]. Be sure to include your experience with Open Dental software and why you’d be a great fit for our team.
We look forward to meeting you and discussing how you can contribute to the success of our practice!
Job Type: Full-time
Pay: $13.00 - $19.00 per hour
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Topeka, KS 66611 (Required)
Work Location: In person
Salary : $13 - $19
