What are the responsibilities and job description for the Help Desk Expert position at Family Dollar?
Customer Focus
The Customer Service Representative will be responsible for delivering exceptional customer experiences, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner, resolving issues through effective communication
- Provide personalized support to customers, recommending items and offering solutions to meet their needs
- Maintain a high level of product knowledge, staying up-to-date on new products and promotions
- Collaborate with colleagues to achieve sales targets and drive business results
Requirements:
- Excellent communication and interpersonal skills, with ability to build rapport with customers and colleagues
- Ability to work independently and as part of a team, prioritizing tasks to meet deadlines
- Basic math skills and accuracy with cash handling, with ability to handle cash transactions accurately
- Availability to work varying shifts, including mornings, evenings, and weekends
