What are the responsibilities and job description for the Retail Customer Service Specialist position at Family Dollar?
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Store Frontline Service Provider. In this role, you will be responsible for delivering exceptional customer service, ensuring our customers receive the best possible experience.
Key Responsibilities:
- Provide exceptional service to customers, addressing their inquiries and concerns in a timely and professional manner.
- Collaborate with colleagues to maintain a welcoming store environment, promoting a positive shopping experience for all customers.
- Stay up-to-date on store products and services, making recommendations to customers based on their needs and preferences.
- Contribute to a safe and secure working environment, adhering to company policies and procedures.
Requirements:
- Possess excellent communication and interpersonal skills, able to build rapport with customers and colleagues alike.
- Demonstrate a strong commitment to customer satisfaction, actively seeking opportunities to exceed expectations.
- Be adaptable and flexible, able to work effectively in a fast-paced environment.
- Maintain a high level of professionalism, representing Family Dollar in a positive and respectful manner.
