Facilities Dispatcher

Job Description

Job Description

Description :

Job Title : Facilities Dispatcher

FLSA Status : Non-Exempt

Department : Facilities

Reports To : Senior Facilities Service Manager

Position summary : The Facilities Dispatcher is responsible for receiving maintenance requests from various departments within a facility and ensuring timely and efficient dispatching of work orders using Service Channel. This role involves assigning tasks to the appropriate maintenance technicians based on urgency and skill set, tracking work order progress, and maintaining clear communication with both technicians and requesting parties. Acting as the central point of contact for all facility maintenance needs, the dispatcher plays a key role in optimizing technician schedules, minimizing downtime, and ensuring seamless facility operations.

General Purpose : To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Position Responsibilities :

• Receive and prioritize maintenance service requests from various departments within the facility.
• Utilize Service Channel to log, track, and manage all work orders.
• Assign tasks to technicians based on urgency, location, and skill set.
• Maintain continuous communication with technicians, vendors, and facility managers.
• Track the progress of work orders, ensuring timely completion of repairs.
• Identify and escalate unresolved work orders to maintain department efficiency.
• Provide updates to requesting departments regarding the status of maintenance tasks.
• Coordinate emergency maintenance responses and escalate critical issues as needed.
• Schedule and oversee preventive maintenance tasks within Service Channel to reduce unexpected equipment failures.
• Assist in ordering parts and coordinating with vendors for outsourced repairs.
• Generate reports through Service Channel on maintenance performance, response times, and recurring issues.
• Ensure compliance with safety regulations and company maintenance protocols
• Safeguard company assets.
• Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations.
• All other duties assigned.

Reporting To This Position : No direct reports

Requirements :

Role Qualifications :

Essential Skills and Experience :

Physical demands and work environment :